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LIVINGSTONE HEALTH HOLDINGS LIMITED; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

A leading medical aesthetic company in Singapore seeks a Customer Service Representative to deliver exceptional customer service and manage reception duties. Responsibilities include following up on leads and scheduling appointments for the Clinic and Medical Spa. The ideal candidate has good communication skills and the ability to work in a fast-paced environment. Experience in customer service is a plus.

Qualifications

• Minimum (GCE) Ordinary Level or equivalent.
• Ability to provide excellent customer service.
• Experience in customer service/receptionist is an advantage.

Responsibilities

• Follow up on warm leads.
• Convert leads to appointments for Aesthetic Clinic and Medical Spa.
• Manage reception duties, registration, and scheduling.
• Answer phones in a professional manner.

Skills

Excellent customer service

Interpersonal skills

Communication skills

Sales orientation

Ability to work in a team

Education

GCE Ordinary Level or equivalent

Job description

Job description

This position is responsible for achieving customer service satisfaction in Medical Aesthetic involving meeting and surpassing expectations. It encompasses interacting with customer in a professional, friendly- helpful and positive way.

These responsibilities involve achieving the following tasks:

• Following up of warm leads
• To convert as many leads to appointments for Aesthetic Clinic and Medical Spa
• Serves customers by greeting, welcoming, and directing them appropriately
• Answering phones call in a professional manner and routing calls as necessary
• Advise on company information such as location, services, and operating hours
• Sales and follow call with customers
• Manages reception duty, registration, and scheduling appointment booking
• Perform other clerical receptionist duties
• Other ad hoc duties as assigned

Job requirement:

• Minimum (GCE) Ordinary Level or equivalent
• Able to provide excellent customer service
• Ability to work independently as well as being a team player
• Excellent interpersonal and communication skills are essential
• Able to handle service & sales orientated environment
• Strong customer relations
• Able to work confidently and pro-actively in a fast-paced environment.
• At least 1-year experience in customer service/receptionist is an advantage