Technical Support Engineer

HIKVISION SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Project Technical Support Specialist to ensure successful project implementation and delivery. Candidates must hold a Bachelor’s degree in Computer Science or related fields and have over one year of experience in technical support. The role demands fluent English proficiency, excellent communication skills, and a detail-oriented approach to work. Join our innovative team to manage and support exciting projects in a fast-paced environment.

Qualifications

• Fluent in English (listening, speaking, reading, writing).
• More than one year of experience in project technical support.
• Familiarity with network communication technology preferred.
• Meticulous and detail-oriented work attitude.

Responsibilities

• Responsible for project follow-up and technical support.
• Preparation for project delivery and ensuring stable implementation.
• On-site delivery and implementation of the project.
• Handling product and system-level issues.
• Recording delivery processes and organizing project documents.
• Participating in project acceptance and presentation.

Skills

Fluent English

Communication skills

Detail-oriented

Documentation writing

Education

Bachelor’s degree in Computer Science, Communications, Electronics, or related fields

Job description

Job Description

• Responsible for project follow-up and technical support for projects;
• Preparation for project delivery, including scheme review and test verification to ensure the project solution can be stably implemented;
• On-site delivery and implementation of the project;
• Handling and resolving product and system-level issues of the project;
• Recording the project delivery process, organizing project documents, and producing a project summary report after completion;
• Participating in project acceptance and presentation, demonstrating the project’s effects and functions to ensure successful acceptance.

Requirements

• Bachelor’s degree or above in Computer Science, Communications, Electronics, or related fields, with fluent English in listening, speaking, reading, and writing;
• More than one year of experience in project technical support, with familiarity in network communication technology preferred;
• Excellent communication skills and service orientation, meticulous and detail-oriented work attitude, hardworking and resilient;
• Strong documentation writing skills.