Technical Support Engineer

HIKVISION TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions provider located in Singapore is seeking a Project Technical Support professional. The role involves following up on projects, providing technical support, preparing for project delivery, and resolving any product issues. Candidates must have a Bachelor's degree in a relevant field, over a year of experience in project technical support, and excellent communication skills. Strong documentation writing abilities are also essential.

Qualifications

• Bachelor’s degree in relevant fields with fluent English skills.
• Over a year of experience in project technical support.
• Detail-oriented work attitude and strong communication skills.

Responsibilities

• Follow-up on projects and provide technical support.
• Prepare project delivery, including scheme review.
• On-site implementation of the project.
• Resolve product and system-level issues.
• Organize project documentation and summary report.
• Participate in project acceptance presentations.

Skills

Project technical support

Network communication technology

Excellent communication skills

Strong documentation writing

Education

Bachelor’s degree in Computer Science, Communications, Electronics

Job description

Job Description

• Responsible for project follow-up and technical support for projects;
• Preparation for project delivery, including scheme review and test verification to ensure the project solution can be stably implemented;
• On-site delivery and implementation of the project;
• Handling and resolving product and system-level issues of the project;
• Recording the project delivery process, organizing project documents, and producing a project summary report after completion;
• Participating in project acceptance and presentation, demonstrating the project’s effects and functions to ensure successful acceptance.

Requirements

• Bachelor’s degree or above in Computer Science, Communications, Electronics, or related fields, with fluent English in listening, speaking, reading, and writing;
• More than one year of experience in project technical support, with familiarity in network communication technology preferred;
• Excellent communication skills and service orientation, meticulous and detail-oriented work attitude, hardworking and resilient;
• Strong documentation writing skills.