Technical Support Advisor: Flexible, Global CX Role

TDCX, Inc.; Singapore; On-site; SGD 36,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

World-class workspace

Learning and development

Public transport access

Flexible working

Job summary

TDCX, Inc. is hiring for a customer support role in Singapore. You will respond to customer inquiries with empathy, troubleshoot issues, and use our support system to ensure timely resolutions. The job emphasizes clear communication, multi-tasking, and strong listening skills to deliver excellent service.

The role welcomes graduates and candidates with up to two years of related experience. We offer flexible working arrangements and competitive remuneration in a dynamic, global BPO environment.

Qualifications

• Requires a diploma or degree in any field.
• Excellent verbal and written English; local market language is a plus.
• Fresh graduates welcome; 2 years preferred.
• Strong time management and multitasking skills.
• Good listening and empathetic communication.

Responsibilities

• Responds to customer problems promptly using our support system.
• Engages customers in high quality, empathetic 1:1 discussions; troubleshoots issues as needed.
• Uses tools and resources to identify and resolve inquiries.
• Provides feedback to improve tools, resources and workflows.
• Understands project backend and operations to better assist customers.
• Continues to expand technical knowledge to support customers effectively.
• Performs other duties as assigned to maintain quality management.

Skills

Time management

Multi-tasking

Strong communication

Empathy

Phone etiquette

English communication

Education

Diploma

Bachelor's degree

Postgraduate Diploma

Professional Degree

Master's Degree

Job description

TDCX, Inc. is hiring for a customer support role in Singapore. You will respond to customer inquiries with empathy, troubleshoot issues, and use our support system to ensure timely resolutions. The job emphasizes clear communication, multi-tasking, and strong listening skills to deliver excellent service.

The role welcomes graduates and candidates with up to two years of related experience. We offer flexible working arrangements and competitive remuneration in a dynamic, global BPO environment.