Customer Experience Specialist – Flexible Hours & Growth

TDCX, Inc.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Attractive remuneration

Medical, insurance, and social cover

Flexible working arrangements

Coaching and mentoring

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO providing CX, sales and digital marketing services. With a broad client base across industries, they offer world-class workspaces, comprehensive coverage and strong learning paths to help your career grow.

The role focuses on delivering excellent customer support, identifying needs, resolving issues on first contact, and contributing to ongoing process improvements in a dynamic, mentoring-driven environment.

Qualifications

• Diploma or higher, with relevant degree encouraged.
• Strong communication and empathy in customer interactions.
• Comfortable using multiple computer systems and learning new tools.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and follow-up for case closure.
• Give feedback to improve tools, resources, and guidelines.
• Build sustainable relationships and exceed expectations.
• Assume other duties as assigned to support quality.

Skills

Strong communication

Time management

Multitasking

Empathy

Phone etiquette

Education

Diploma or higher

Bachelor's degree preferred

Job description

TDCX, Inc. is a Singapore-headquartered global BPO providing CX, sales and digital marketing services. With a broad client base across industries, they offer world-class workspaces, comprehensive coverage and strong learning paths to help your career grow.

The role focuses on delivering excellent customer support, identifying needs, resolving issues on first contact, and contributing to ongoing process improvements in a dynamic, mentoring-driven environment.