Customer Experience Specialist - Flexible & Growth

TDCX, Inc.; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive remuneration

Medical insurance

Flexible work arrangements

Descripción de la vacante

TDCX, Inc. is a Singapore-headquartered global BPO company delivering CX solutions, sales, digital marketing, and content moderation across multiple industries.

We seek a Customer Service Representative to support customers through various channels, resolve issues, and maintain high satisfaction levels. Ideal candidates will have a diploma or degree, strong English and local market language, and the ability to work with multiple systems.

Formación

• Diploma or Bachelor’s degree required or equivalent.
• Fresh graduates welcome; 2 years of related experience preferred.

Responsabilidades

• Provide excellent support experience to customers via all communication channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and timely follow-up with partners and internal teams.
• Give constructive feedback to improve tools, resources, and guidelines.
• Deliver high-quality service to ensure customer satisfaction and loyalty.
• Build sustainable relationships and go the extra mile.

Conocimientos

Communication

Time management

Multitasking

Customer service

Empathy

Educación

Diploma or degree

Herramientas

CRM systems

Multi-system use

Descripción del empleo

TDCX, Inc. is a Singapore-headquartered global BPO company delivering CX solutions, sales, digital marketing, and content moderation across multiple industries.

We seek a Customer Service Representative to support customers through various channels, resolve issues, and maintain high satisfaction levels. Ideal candidates will have a diploma or degree, strong English and local market language, and the ability to work with multiple systems.