Customer Experience Specialist - Flexible Hours & Global CX

TDCX, Inc.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Attractive remuneration

Medical insurance

Flexible working arrangements

Mentoring from experts

Global company

Job summary

TDCX, Inc. in Singapore is seeking a Customer Service Representative to deliver exceptional support across channels. You will identify customer needs, resolve issues efficiently, and help ensure a smooth customer journey.

Ideal candidates hold a Diploma or higher, possess strong English communication, and can manage multiple systems. Fresh graduates welcome; comprehensive training and global growth opportunities are provided.

Qualifications

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree or Master's Degree required.
• Fresh graduates encouraged to apply; 2 years of related experience preferred.
• Strong communication and time-management skills are essential.

Responsibilities

• Provide excellent support experience to customers through all relevant channels.
• Identify customer needs and research issues to deliver strategic, clear resolutions.
• Ensure first contact resolution and effective follow-up with service partners.
• Offer constructive feedback to improve tools, procedures and guidelines.
• Deliver the best service to maximize customer satisfaction and loyalty.
• Build sustainable relationships and go the extra mile for customers.
• Collaborate with internal teams to support safe, timely case closures.

Skills

Strong communication

English proficiency

Time management

Multi-tasking

Phone etiquette

Empathy

Problem solving

Education

Diploma or higher degree

Bachelor's or above

Tools

CRM software

Job description

TDCX, Inc. in Singapore is seeking a Customer Service Representative to deliver exceptional support across channels. You will identify customer needs, resolve issues efficiently, and help ensure a smooth customer journey.

Ideal candidates hold a Diploma or higher, possess strong English communication, and can manage multiple systems. Fresh graduates welcome; comprehensive training and global growth opportunities are provided.