Customer Experience Specialist — Flexible Work & Growth

TDCX, Inc.; Singapore; On-site; SGD 39,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration

Medical insurance

Flexible working arrangements

Mentoring program

Job summary

TDCX, Inc. is hiring in Singapore for a customer support-focused role within a global BPO context. You will engage customers through multiple channels, identify needs, and provide strategic solutions to ensure clear ongoing resolution and satisfaction.

Strong communication and time-management skills are essential, with willingness to work with multiple systems and learn new tools. Fresh graduates are encouraged to apply, with attractive remuneration and career growth opportunities.

Qualifications

• Diploma or higher degree in any field.
• Prefer 2 years in a related role; fresh graduates welcome.
• Strong time management, multitasking, and communication skills.

Responsibilities

• Provide excellent support across all channels.
• Identify customer needs and research issues for strategic solutions.
• Ensure first contact resolution and proper follow-up.
• Offer feedback to improve tools, resources, and guidelines.
• Deliver top services to maximise customer satisfaction.
• Build sustainable relationships and go the extra mile.

Skills

Strong communication

Time management

Empathy

Multi-tasking

Phone etiquette

Education

Diploma or higher

Bachelor's degree optional

Job description

TDCX, Inc. is hiring in Singapore for a customer support-focused role within a global BPO context. You will engage customers through multiple channels, identify needs, and provide strategic solutions to ensure clear ongoing resolution and satisfaction.

Strong communication and time-management skills are essential, with willingness to work with multiple systems and learn new tools. Fresh graduates are encouraged to apply, with attractive remuneration and career growth opportunities.