Customer Experience Specialist — Multichannel Support

TDCX; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

Great perks

Medical coverage

Workspaces

Learning & development

Flexible work arrangements

Job summary

TDCX, Singapore-headquartered, is hiring for a customer support/quality oriented role in Singapore. You will engage with customers across multiple channels, identify needs, and provide strategic solutions while ensuring swift case closures and high satisfaction.

The role emphasizes strong communication, time management, and the ability to work with multiple systems; fresh graduates are welcome, with opportunities for learning and development within a global BPO environment.

Qualifications

• Diploma or higher is required.
• 2 years of relevant experience preferred, but fresh graduates are encouraged to apply.
• Strong communication and English language skills; local market language proficiency is a plus.

Responsibilities

• Provide excellent support experience to customers across relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up to close cases.
• Provide constructive feedback to improve tools and processes.
• Deliver high-quality services to achieve customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.

Skills

Time management

Multi-tasking

Active listening

Empathy

Phone etiquette

Computer proficiency

Education

Diploma or higher

Job description

TDCX, Singapore-headquartered, is hiring for a customer support/quality oriented role in Singapore. You will engage with customers across multiple channels, identify needs, and provide strategic solutions while ensuring swift case closures and high satisfaction.

The role emphasizes strong communication, time management, and the ability to work with multiple systems; fresh graduates are welcome, with opportunities for learning and development within a global BPO environment.