Customer Experience Specialist

TDCX, Inc.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Learning and development plans

Job summary

TDCX, Inc. is seeking a customer support professional in Singapore who will help deliver excellent service across multiple channels.

The role requires identifying customer needs, researching issues, and providing strategic solutions to ensure clear resolution and high satisfaction. You will collaborate with internal teams to close cases efficiently, contribute feedback to improve tools and processes, and develop rewarding, sustainable relationships with customers while upholding our quality

Qualifications

• Candidate must possess at least an O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Time management

Multitasking

Communication skills

English proficiency

Education

O Level / Diploma or higher

Job description

TDCX, Inc. is seeking a customer support professional in Singapore who will help deliver excellent service across multiple channels.

The role requires identifying customer needs, researching issues, and providing strategic solutions to ensure clear resolution and high satisfaction. You will collaborate with internal teams to close cases efficiently, contribute feedback to improve tools and processes, and develop rewarding, sustainable relationships with customers while upholding our quality