Technical Support Specialist | Flexible Hours & Growth

TDCX, Inc.; Singapore; Hybrid; SGD 30,000 - 54,000; Full time

Benefits offered by this job

Attractive pay

Medical coverage

Flexible work arrangements

Career development

Mentoring

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO company providing CX, sales and digital marketing services across industries. We are seeking customer support professionals who can address inquiries with empathy and clarity, using our systems to resolve issues efficiently and accurately.

Ideal candidates hold a Diploma or degree, can communicate fluently in English, and in-market languages. Fresh graduates are welcome; strong time management, multitasking, and a customer-first mindset are

Qualifications

• Diploma or degree in any field required or equivalent.
• 2 years of related experience preferred, fresh graduates encouraged.
• Strong time management and ability to multitask to meet needs.
• Excellent verbal and written English communication in English and local market language.

Responsibilities

• Respond to customer inquiries promptly using our support system.
• Engage customers in high-quality, empathetic 1:1 conversations and troubleshoot issues.
• Utilize tools to identify and resolve inquiries and provide feedback for process improvements.
• Understand project backend operations to better assist customers.
• Continue to expand technical knowledge to support customers effectively.
• Contribute to maintaining quality standards within the organization.

Skills

Communication skills

Time management

Multitasking

Empathy

Listening

Phone etiquette

Computer literacy

English proficiency

Education

Diploma or degree

Job description

TDCX, Inc. is a Singapore-headquartered global BPO company providing CX, sales and digital marketing services across industries. We are seeking customer support professionals who can address inquiries with empathy and clarity, using our systems to resolve issues efficiently and accurately.

Ideal candidates hold a Diploma or degree, can communicate fluently in English, and in-market languages. Fresh graduates are welcome; strong time management, multitasking, and a customer-first mindset are