Technical Support

A1G0; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading smart technology company in Singapore is seeking a Technical Support Specialist to serve as a key interface between customers and sales teams. This role involves providing pre- and post-sales technical support, conducting product training, and troubleshooting smart intercom solutions. Successful candidates will have a Bachelor’s degree in a technical field and experience in technical support, along with fluency in English and Mandarin. A customer-focused mindset is essential for this dynamic position.

Qualifications

• Bachelor’s degree or above, preferably in Computer Science, Electronics, Communication Engineering, or a related technical discipline.
• Experience in technical support within smart hardware, security systems, or smart home industries.
• Fluency in both English and Mandarin to support regional customers.

Responsibilities

• Gather and manage customer technical requirements.
• Support sales with technical consultation and presentations.
• Deliver product demonstrations and technical training.
• Diagnose and resolve technical issues related to products.
• Provide ongoing technical support throughout the customer lifecycle.
• Build strong customer relationships to support retention.
• Collaborate with internal teams for customer insights.

Skills

Customer service

Problem-solving

Technical support

Communication

Analytical skills

Education

Bachelor’s degree in Computer Science or related field

Job description

ABOUT THE CLIENT

A world-leading enterprise in the field of intelligent intercom and smart home.

ABOUT THE ROLE

As a Technical Support Specialist, you will act as a key technical interface between customers, sales teams, and internal stakeholders. Based in Singapore, this role supports a growing regional customer base by delivering pre- and post-sales technical support, product training, and solution consultation.

You will work closely with customers to understand technical requirements, resolve product issues, and ensure successful adoption of smart intercom and security solutions. This is a hands-on role suited to someone who enjoys problem-solving, customer interaction, and working with smart hardware technologies in a fast-growing environment.

RESPONSIBILITIES

• Gather, analyse, and manage customer technical requirements, translating them into practical product or solution recommendations
• Support the sales team with technical consultation and solution presentations to help secure customer orders
• Deliver product demonstrations and technical training to customers, enabling faster product adoption and effective usage
• Diagnose and resolve day-to-day technical issues related to the company products, ensuring high levels of customer satisfaction
• Provide ongoing technical support throughout the customer lifecycle, including post-deployment troubleshooting
• Build and maintain strong customer relationships to support long-term retention and future business expansion
• Collaborate with internal teams to feedback customer insights and product improvement opportunities

REQUIREMENT

• Bachelor’s degree or above, preferably in Computer Science, Electronics, Communication Engineering, or a related technical discipline
• Experience in technical support within smart hardware, security systems, smart home, or communication equipment industries
• Fluency in both English and Mandarin (spoken and written) to support regional customers
• Strong analytical and problem-solving skills, with the ability to work independently under pressure
• Customer-centric mindset with excellent communication, coordination, and execution capabilities

BONUS QUALIFICATIONS

• Experience with security or access control products such as smart intercoms, IPC, or access management systems
• Hands-on experience delivering product presentations or customer technical training
• Relevant technical certifications (e.g. Network Engineering, Hardware Maintenance, or related fields)