Technical Support

ACTIVA MEDIA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology service provider in Singapore is seeking a dedicated IT Support Specialist to provide front line support via telephone and email. Responsibilities include troubleshooting customer issues, managing requests, and maintaining internal networks. Ideal candidates will have outstanding customer service skills, relevant IT experience, and knowledge of various technical tools. This position requires a commitment to excellent service and teamwork in a fast-paced environment.

Qualifications

• Outstanding customer service skills and a dedication to the customer service experience.
• Relevant experience in supporting IT related duties.
• Ability to work well with a team in a fast paced environment.

Responsibilities

• Provide front line support via telephone and emails.
• Manage customers requests and enquiries in a professional manner.
• Troubleshoot basic web hosting and technical procedures.

Skills

Customer service skills

Teamwork

Analytical skills

Problem solving skills

Multitasking

Education

NITEC/Diploma in Computer Science or Information Technology

Tools

Linux

Windows

Microsoft Office

Git

AWS

Google Cloud

cPanel

Job description

Job Responsibilities

• Front line support via telephone and emails
• Ensure all issues are attended to efficiently
• Manage customers requests and enquiries in a professional and timely manner
• Liaise with vendor on all hosting matters
• Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Performs miscellaneous job-related duties as assigned.
• Purchase/Renew of domains
• Able to perform administrative duties
• Installation and maintenance of both computer hardware and software applications
• Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
• Maintaining our servers

Required Skills

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Relevant experience in supporting IT related duties
• Outstanding customer service skills and a dedication to the customer service experience.
• Knowledge of FTP, DNS and cPanel preferred.
• Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.
• Proven analytical and problem solving skills.
• NITEC/ Diploma in Computer Science, Information Technology or equivalent