Technical Service Manager

CJ SE ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food and flavor company in Singapore seeks a Technical Service Lead for APAC. This role involves managing technical services, developing customer-oriented solutions, and driving product innovation. The ideal candidate has over 15 years of experience in the food industry, with a focus on recipe development and technical support. Proficiency in English and a Bachelor's degree in related fields are required, while a Master's degree is preferred. Competitive salary commensurate with experience is offered.

Qualifications

• Minimum 15 years of experience in product development/technical service.
• Practical experience in recipe development and menu application.
• Proficiency in English required; other languages a plus.

Responsibilities

• Lead APAC Technical Service and support business growth.
• Manage overall technical service for products in the APAC market.
• Provide troubleshooting and post-sales support for quality issues.

Skills

Communication skills

Problem-solving

Project management

Application design

Understanding of consumer taste preferences

Education

Bachelor's degree in food engineering or related fields

Master's degree preferred

Job description

This role will lead APAC Technical Service and support business growth with customized solutions for key customers. Operate/manage APAC customer technical service and lab activities, and collaborate internally and externally to provide differentiation and technical value. Strengthen partnerships with key F/H (food service/hospitality/hotel/restaurant, etc.) customers as a recipe development and technical dialogue partner.

1. Technical Service and Key Project Lead

• Manage overall technical service for related products in APAC market and supervise lab activities associated with technical service.
• Develop and oversee the execution roadmap, incorporating customer needs from product concept to recipe development, bench trials, and pilot tests.
• Package samples, recipes and application guides for proposals and provide them as solutions and create new business opportunities.
• Identify priority target customers and opportunity factors by analyzing customer needs, market and taste trends, and competitor trends and propose solutions.

2. Application / F&H - Key Account Technical Partnership Lead

• Drive the technical direction of customer menu development/renewal assignments based on F/H recipe and menu development experience.
• Formulate technical strategy and project roadmap for each key account, and support mid- to long-term pipeline operations.
• Lead technical presentations, research dialogues, and joint development with major F/H and global/regional key accounts.
• Conduct technical sales activities such as customer meetings, technical presentations, and tastings/demos.

3. Product and Flavor Advancement and Technical Support

• Provide troubleshooting and post-sales support for quality and process issues, and reflect global/regional trends into the business.
• Propose reformulation directions and review execution by analyzing the taste, quality, and cost structure of major category products.
• Based on customer and market feedback, define flavor and quality improvement initiatives and prioritize execution with actionable plans.
• Standardize troubleshooting and outcomes into technical materials, share them internally/externally, and apply them to future projects.

Requirements

• Minimum 15 years of experience in product development/technical service within food, seasoning, and flavor industry.
• Minimum Bachelor's degree or above in food engineering, food science, food processing, or related fields; Master's degree preferred.
• Practical experience in recipe development and menu application in F/H channel is required.
• Proven experience working in FMCG or B2B ingredient/flavor companies, with a track record of leading projects for customers across the APAC region.
• Comprehensive understanding and hands-on experience in the entire product development cycle (concept→ development→ commercialization→ post-launch management).
• High level of expertise in application and seasoning design, as well as recipe development.
• Strong communication skills to conduct technology-oriented meetings and presentations with major F/H and key accounts.
• Proven problem-solving and project management abilities, with knowledge of processes like powderprocessing, sauce manufacturing, and drying technology.
• Deep understanding of consumer taste preferences and food culture across APAC countries, with the ability to incorporate them into applications.
• Proficiency in English (for meetings, presentations, and report writing) is required; proficiency in Korean or other languages is a plus.
• Salary commensurate with experience.