Technical Sales Operations Associate

COVENTRY ENTERPRISES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading simulation technology provider in Singapore is seeking a Technical Sales Operations Associate to ensure excellent customer service and contribute to marketing strategies. Responsibilities include developing outreach initiatives, facilitating sales strategies, and building relationships with clients. Ideal candidates should possess a Diploma/Degree in Marketing or Business and demonstrate strong interpersonal and problem-solving skills. Opportunity for fresh graduates to apply. Join a team that's shaping the future of virtual reality training software.

Qualifications

• Preferably Diploma/Degree in Marketing/Business related, or relevant qualifications.
• Fresh graduates are welcomed to apply.
• Team player with good interpersonal, communication, and problem-solving skills.
• Resourceful and able to work independently when required.
• Keen to discover and assess new technology for work purposes.
• Highly motivated and able to work under tight schedules.
• Meticulous and able to multi-task.

Responsibilities

• Ensure adherence to established customer service processes.
• Assist in the development and execution of the marketing plan.
• Develop and implement marketing strategies.
• Conduct research and outreach to prospective agents.
• Respond to product and service inquiries.
• Build and maintain strong relationships with potential clients.
• Create, update, and manage sales and marketing materials.
• Coordinate marketing schedules and activities.
• Prepare and present regular performance reports.
• Organise trade shows and promotional events.
• Follow and promote company policies and procedures.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Resourcefulness

Ability to multi-task

Education

Diploma/Degree in Marketing/Business

Job description

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team has been successful in delivering projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position:

Technical Sales Operations Associate

Responsibilities:

• Ensure adherence to established customer service processes and support the continuous improvement of CES service standards and operational procedures.

• Assist in the development, maintenance, and execution of the marketing plan, ensuring alignment with market trends and organisational objectives.

• Develop and implement marketing strategies including a strong web and social media presence.

• Contribute to the creation of sales strategies by providing insights on products, markets, and customer needs, supporting the Business Development team in targeting opportunities effectively.

• Conduct research and outreach to prospective agents and end users, generating leads and arranging appointments for Business Development personnel.

• Respond to product and service enquiries, providing accurate and timely information to clients and partners.

• Build and maintain strong relationships with potential clients and agents, ensuring consistent engagement and positive customer experience.

• Create, update, and manage sales and marketing materials, ensuring accuracy, consistency, and alignment with brand standards.

• Coordinate marketing schedules and activities, working with sales colleagues, suppliers, media contacts, and external partners to execute strategies across appropriate channels.

• Collaborate with partner’s marketing teams, ensuring all sales and marketing content remains current and communicating relevant local insights or issues.

• Prepare and present regular performance and activity reports for management, highlighting progress, issues, and growth opportunities.

• Organise and participate in trade shows, customer visits, and other promotional events, representing the company in a professional and engaging manner.

• Follow and promote company policies and procedures, ensuring compliance across all operational activities.

• Carry out other duties consistent with the purpose and scope of the role, and aligned with its level and responsibilities.

Requirements:

• Preferably Diploma/Degree in Marketing/Business related, or relevant qualifications. Fresh graduates are welcomed to apply.

• Team player with good interpersonal, communication and problem-solving skill.

• Resourceful and able to work independently when required.

• Keen to discover and assess new technology for work purposes.

• Should be highly motivated and able to work under tight schedules.

• Meticulous and able to multi-task.