Technical Account Manager

THALES DIS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading security solutions provider in Singapore seeks an experienced professional to manage and deploy their database security solutions. You will act as the main technical expert for designated accounts, ensuring customer satisfaction through effective communication and support. Candidates should have over 7 years of experience in technical account management and strong expertise in database security technologies. Opportunities for professional certification are available.

Qualifications

• 7+ years of experience in technical account management, database security, or information security.
• Expertise in database security technologies like data encryption, access management, and threat detection tools.
• Industry certifications such as CISSP, CISM, CEH, CCSP are a big plus.

Responsibilities

• Champion the deployment of security product solutions for designated accounts.
• Serve as the primary technical expert for assigned customers.
• Conduct regular health checks and service reviews to assess system performance.

Skills

Database security management

Technical account management

Relationship building

Analytical skills

Cloud security knowledge

Education

Bachelor’s degree in computer science, Information Security, or related field

Tools

SIEM

EDR

DLP

IAM

CASB

Job description

Responsibilities

• Champion the management and deployment of Imperva's DSF and DAM on-premises security product solutions for designated accounts, ensuring alignment with customer needs.
• Serve as the primary technical expert for assigned customers, addressing inquiries and facilitating effective communication throughout the engagement, ensuring customers fully utilise and derive value from database security solutions.
• Build and maintain strong relationships with key technical and business stakeholders at customer organisations.
• Collaborate with account teams to understand customer goals and align technical strategies to meet their needs.
• Keep customer teams updated via ongoing status about configuration and tuning efforts, cases, feature requests (RFEs), and current news from the field on the latest security trends and developments, as well as product release notes.
• Conduct regular health checks and service reviews to assess system performance, identify areas for improvement, and improve customers\' overall security posture.
• Become a champion by accelerating case closures or increasing visibility on pain points with their deployments. Work with customers, partners, customer account teams, and other internal Imperva teams to reach timely resolutions.
• Educate customers on new features, tools, and updates related to database security.
• Deliver training sessions, workshops, and documentation tailored to customer needs.
• Develop and maintain tailored roadmaps for database security initiatives, ensuring alignment with customer objectives.
• Provide feedback to product and engineering teams based on customer insights to influence the development of new features and enhancements.

Requirements

• Bachelor’s degree in computer science, Information Security, or a related field
• 7+ years of experience in technical account management, database security, or information security
• Expertise in database security technologies, including data encryption, access management, and threat detection tools.
• Strong knowledge of security frameworks and compliance standards (e.g., NIST, ISO 27001, GDPR, HIPAA, PCI DSS, CCPA).
• Familiarity with SIEM, EDR, DLP, IAM, CASB, UEBA, and other security technologies.
• Strong understanding of cloud security environments (AWS, Azure, GCP).
• Strong problem-solving and analytical skills with the ability to manage multiple customer accounts.
• Industry certifications (CISSP, CISM, CEH, CCSP, etc.) are a big plus.

Other Information

• Working Location: Suntec City
• Working Hours: Monday - Friday, 9am - 6pm