Technical Account Management II (Edwin Hui)

Sony Playstation; Remote; SGD 70,000 - 100,000; Full time

Job summary

A global gaming company is seeking a Technical Account Manager to enhance partner experiences on PlayStation platforms. You will lead partnerships and collaborate with engineering teams, providing support and ensuring project success. Ideal candidates have engineering experience with game SDKs and strong communication skills, with proficiency in English and either Korean or Japanese. This position promotes an inclusive work environment and embraces diversity.

Qualifications

• Engineering experience with hands-on exposure to game SDKs.
• Excellent communication and interpersonal skills.
• Proficiency in English and Korean or Japanese.

Responsibilities

• Lead partner relationships and ensure consistent service.
• Bridge technical and business aspects of game development.
• Provide onsite support and training.

Skills

Communication skills

Technical expertise

Problem-solving

Education

Undergraduate degree or equivalent experience

Tools

Game SDKs

Development tools

Job description

Overview

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Position

Technical Account Manager

PlayStation has an exciting career opportunity. We seek a Technical Account Manager II to ensure that our game development partners have the best possible experience while developing on PlayStation platforms. Represent technical aspects of PlayStation, advocate for partners, and influence game development decisions.

Responsibilities

• Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service.
• Bridge the technical and business aspects of development by partnering internally with our Global Developer Technology Group (GDTG) engineers and business account management teams.
• Meet regularly with your assigned accounts/partners to proactively identify project risks, support needs, and opportunities.
• Build long-term collaborative relationships with technical decision-makers and influencers.
• Maintain strong ownership of the accounts & titles you work on, prioritizing and helping to ensure resolution of all issues as they arise.
• Collect partner feedback and champion that within PlayStation.
• Recommend and promote standard methodologies to licensed partners.
• Provide onsite support and training.
• Contribute to training events, postmortems, and advisory panels.

Required Qualifications

• Engineering experience with hands-on exposure to game SDKs and ability to understand their content.
• Understanding of general development pipelines for games.
• Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support.
• Familiarity with development tools and ability to quickly familiarize with new deeply technical projects in development.
• The ability to operate with little to no supervision at partner sites, providing a professional and useful service to our partners.
• Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues at hand. When not able to directly or efficiently tackle partner problems, identify technical expertise needed to tackle the problems.
• Undergraduate degree or equivalent experience in the industry.
• Proficiency in English and Korean or Japanese languages.

Preferred Qualifications

• Technical knowledge of the PlayStation platform.
• Direct console game development experience, i.e., contributed to the launch of a console title in a technical capacity.
• Familiar with working with a globally distributed group.
• English language skills are a plus.
• Experience working with external partners.

Equal Opportunity Statement

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.