Tech Support Specialist: Empathetic Troubleshooter

TDCX; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Attractive remuneration and perks

Comprehensive medical, insurance, and社

World-class workspaces

Flexible working arrangements

Learning and development plans

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO delivering customer experience solutions, sales, and digital marketing services to leading brands. The role involves handling customer inquiries, resolving issues with empathy, and using tools to improve customer satisfaction.

Ideal candidates hold a degree in any field, appreciate strong communication, and can adapt to a fast-paced support environment. Fresh graduates are encouraged to apply, with comprehensive medical and career development

Qualifications

• Bachelor's degree or higher in any field is required or encouraged.
• Fresh graduates are welcome to apply.
• 1–2 years of related experience is preferred but not mandatory.

Responsibilities

• Respond to and address customer problems using our support system.
• Engage with customers in a high-quality, empathetic 1:1 discussion and troubleshoot issues.
• Utilize proprietary and external tools to identify and resolve inquiries.
• Provide feedback to improve tools, resources, and guidelines.
• Understand the technical back end and project operations to assist customers.

Skills

Strong communication

Empathetic listening

Time management

Multitasking

Phone etiquette

Education

Bachelor's degree or higher in any field

Job description

TDCX, Inc. is a Singapore-headquartered global BPO delivering customer experience solutions, sales, and digital marketing services to leading brands. The role involves handling customer inquiries, resolving issues with empathy, and using tools to improve customer satisfaction.

Ideal candidates hold a degree in any field, appreciate strong communication, and can adapt to a fast-paced support environment. Fresh graduates are encouraged to apply, with comprehensive medical and career development