Technical Support Advisor — Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Attractive remuneration

Medical and social security coverage

World-class workspaces

Learning and development plans

Flexible working arrangements

Direct public transport access

Job summary

TDCX is a Singapore-headquartered leader in BPO delivering CX, sales, and digital marketing solutions to a global client base. We enable brands with human expertise and technology to create better customer experiences.

Join our Customer Support team to guide customers, troubleshoot issues, and use our tools to resolve inquiries with empathy. Fresh graduates with a diploma or degree and strong English skills are welcome.

Qualifications

• Diploma or degree in any field is acceptable.
• 2 years of related experience preferred; fresh graduates welcome.
• Strong time management and motivation to exceed expectations.
• Ability to multi-task and tailor responses to customer needs.
• Excellent communication with listening, empathy and good phone etiquette.

Responsibilities

• Responds to customer problems in a timely manner using our support system.
• Provides high-quality, empathetic 1:1 discussions and troubleshoots technical issues when required.
• Uses tools and resources to identify and resolve customer inquiries.
• Gives feedback to improve tools, workflows and customer experience.
• Understands the technical backend and operations of our projects.
• Continues to expand technical knowledge to better assist customers.
• Performs other duties to support quality management at TDCX.

Skills

Strong communication

Time management

Multi-tasking

Empathy

Listening

Education

Bachelor’s degree

Diploma or higher

Tools

Computers & mobile devices

Email usage

Job description

TDCX is a Singapore-headquartered leader in BPO delivering CX, sales, and digital marketing solutions to a global client base. We enable brands with human expertise and technology to create better customer experiences.

Join our Customer Support team to guide customers, troubleshoot issues, and use our tools to resolve inquiries with empathy. Fresh graduates with a diploma or degree and strong English skills are welcome.