Customer Experience Specialist | Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 38,000 - 56,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

World-class workspaces

Learning & development

Global exposure

Job summary

TDCX, Inc. in Singapore is seeking customer-centric professionals to join its global CX teams. You’ll provide excellent support across channels, identify customer needs, and work with internal partners to resolve issues.

The role emphasizes clear communication, empathy, and the ability to multi-task across systems. Fresh graduates are welcome; diploma or degree preferred, with strong time management and phone etiquette.

Qualifications

• Candidates should have at least a Diploma or higher (Advanced/Higher/Graduate Diploma, Bachelor’s, or equivalent).
• Strong verbal and written English communication with empathy and active listening.
• Able to prioritize tasks, manage time, and handle multiple systems efficiently.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal departments.

Skills

Excellent communication

Time management

Multi-tasking

Phone etiquette

Education

Diploma

Bachelor's degree

Job description

TDCX, Inc. in Singapore is seeking customer-centric professionals to join its global CX teams. You’ll provide excellent support across channels, identify customer needs, and work with internal partners to resolve issues.

The role emphasizes clear communication, empathy, and the ability to multi-task across systems. Fresh graduates are welcome; diploma or degree preferred, with strong time management and phone etiquette.