Customer Support Specialist - Flexible Work Arrangements

TDCX; Singapore; On-site; SGD 26,000 - 42,000; Full time

Benefits offered by this job

Attractive remuneration and perks

Comprehensive medical insurance and SS

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Job summary

TDCX, Inc. is hiring in Singapore to provide excellent customer support across channels for leading brands. The role emphasizes resolving issues on first contact, empathetic communication, and leveraging knowledge to tailor solutions while maintaining high customer satisfaction.

Applicants should hold a Diploma or higher and may have up to two years of related experience; fresh graduates are welcome. Flexible work arrangements are offered as part of a growing global CX team.

Qualifications

• Diploma or higher required (Bachelor's degree preferred).
• 2 years of related experience preferred; fresh graduates encouraged to apply.
• Strong time management skills and motivation to exceed expectations.
• Ability to multi-task and tailor responses to meet needs.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners and internal departments.
• Provide constructive feedback on tools, resources, procedures and guidelines to improve workflow.
• Deliver high-quality service to ensure customer satisfaction with proper procedures.
• Build sustainable relationships and go the extra mile for customers.
• Perform any other duties as assigned to support the Quality Management System.

Skills

Strong communication

Empathy

Time management

Multi-tasking

Education

Diploma or higher

Job description

TDCX, Inc. is hiring in Singapore to provide excellent customer support across channels for leading brands. The role emphasizes resolving issues on first contact, empathetic communication, and leveraging knowledge to tailor solutions while maintaining high customer satisfaction.

Applicants should hold a Diploma or higher and may have up to two years of related experience; fresh graduates are welcome. Flexible work arrangements are offered as part of a growing global CX team.