Customer Experience Specialist - Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 39,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration and great perk

Comprehensive medical, insurance, and

World-class workspaces

Engaging activities and recognition

Strong learning and development plans

Positive work culture

Flexible working arrangements

Coaching and mentoring from experts

Join a global company, award-winning

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO delivering customer experience solutions, sales and digital marketing services.

The role focuses on providing excellent multi-channel support, identifying customer needs, and ensuring first-contact resolution within our established service standards. We welcome graduates and professionals with strong communication skills, time management, and the ability to learn new systems.

Qualifications

• Diploma or higher degree required or equivalent.
• Strong written and verbal English communications.
• Able to manage multiple tasks and learn new systems.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue to provide strategic solutions and clarify confusion.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to close cases.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver the best services to customers to ensure highest satisfaction with proper procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Carry out any other duties assigned to support quality management at TDCX.

Skills

Communication skills

Empathy

Time management

Problem solving

Education

Diploma or higher degree

Job description

TDCX, Inc. is a Singapore-headquartered global BPO delivering customer experience solutions, sales and digital marketing services.

The role focuses on providing excellent multi-channel support, identifying customer needs, and ensuring first-contact resolution within our established service standards. We welcome graduates and professionals with strong communication skills, time management, and the ability to learn new systems.