Customer Experience Specialist | Flexible & Growth‑Oriented

TDCX; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Insurance

Flexible work arrangements

Learning & development

Job summary

TDCX is a Singapore-headquartered global BPO delivering CX, sales, and digital marketing services. We’re looking for customer support professionals who can provide excellent experiences across channels and resolve issues efficiently.

The role emphasizes effective communication, empathy, and the ability to work with multiple systems. Fresh graduates are welcomed; experience preferred. Join a global leader with strong learning and development opportunities.

Qualifications

• Diploma or higher degree in any field is required.
• At least 2 years of related customer support experience preferred; fresh graduates encouraged.
• Strong time management, multitasking, and communication skills in English and local market language.

Responsibilities

• Provide excellent support experience to customers across all channels.
• Identify customer needs, researching issues to provide strategic solutions.
• Ensure first contact resolution and follow-up to close cases.
• Provide constructive feedback to improve tools, resources, procedures and guidelines.
• Deliver the best services to ensure high customer satisfaction.
• Build sustainable relationships and go the extra mile.
• Assist with other duties to support the Quality Management System.

Skills

Time management

Multitasking

Communication skills

Active listening

Empathy

Education

Diploma

Bachelor's degree

Postgraduate diploma

Professional degree

Master's degree

Job description

TDCX is a Singapore-headquartered global BPO delivering CX, sales, and digital marketing services. We’re looking for customer support professionals who can provide excellent experiences across channels and resolve issues efficiently.

The role emphasizes effective communication, empathy, and the ability to work with multiple systems. Fresh graduates are welcomed; experience preferred. Join a global leader with strong learning and development opportunities.