Senior Customer Experience Specialist

TDCX Group; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Medical and insurance coverage

Public transport access

Job summary

TDCX, a Singapore-headquartered BPO and CX provider, invites candidates to join our global team delivering customer support and quality service across multiple industries. We value strong communication, problem-solving, and the ability to tailor solutions to customer needs.

We offer a range of growth, mentoring, and recognition programs within a flexible work arrangement. Join a world-class workspace and be part of a company recognized with industry awards.

Qualifications

• Strong communication and listening skills.
• Able to multitask and tailor responses to customer needs.
• Proficient with computers and multiple systems.

Responsibilities

• Provide excellent customer support across channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure timely follow-up and case closure per service standards.
• Offer feedback to improve tools, resources and procedures.
• Build sustainable customer relationships and go the extra mile.

Education

Diploma / Degree in any field

Job description

TDCX, a Singapore-headquartered BPO and CX provider, invites candidates to join our global team delivering customer support and quality service across multiple industries. We value strong communication, problem-solving, and the ability to tailor solutions to customer needs.

We offer a range of growth, mentoring, and recognition programs within a flexible work arrangement. Join a world-class workspace and be part of a company recognized with industry awards.