Customer Experience Specialist - Flexible & Impactful

TDCX; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Attractive remuneration

Medical insurance

World-class workspace

Recognition programs

Learning & development

Positive culture

Public transport access

Flexible working

Coaching & mentoring

Global awards

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO company delivering CX solutions across various industries. We are looking for a dedicated Quality/Support professional to provide excellent customer service and ensure resolution across channels.

The role emphasizes effective communication, problem solving, and collaboration with internal teams to enhance the customer experience. Fresh graduates are welcome, with growth opportunities and comprehensive coverage offered.

Qualifications

• Must have strong communication and listening skills.
• Proven ability to manage multiple customer queries effectively.
• Experience with customer support in a fast-paced environment is a plus.

Responsibilities

• Provide excellent support across channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and follow-up with partners and internal teams.
• Offer feedback to improve tools and processes.
• Build sustainable customer relationships and go the extra mile.

Skills

Strong communication

Time management

Multi-tasking

Empathy

Education

Diploma or higher

Bachelor's degree in any field

Job description

TDCX, Inc. is a Singapore-headquartered global BPO company delivering CX solutions across various industries. We are looking for a dedicated Quality/Support professional to provide excellent customer service and ensure resolution across channels.

The role emphasizes effective communication, problem solving, and collaboration with internal teams to enhance the customer experience. Fresh graduates are welcome, with growth opportunities and comprehensive coverage offered.