Tax Assistant | Call Centre | Backend Customer Service (Novena)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking individuals for customer-facing roles involving tax inquiries and promoting digital services. The role includes answering emails, encouraging taxpayers' compliance, and performing administrative tasks. Candidates should have at least A level or diploma qualifications and possess strong communication skills. Prior customer service experience is preferred. This position is expected to last at least 3 months with competitive hourly pay.

Qualifications

• Candidates must have a minimal qualification of A level or Diploma.
• Good written communication is essential.
• Prior experience in customer service is preferred.

Responsibilities

• Answer general individual income tax enquiry emails.
• Promote usage of e-services and chatbots.
• Handle day-to-day administrative tasks.

Skills

Customer service background

Good written communication skills

Meticulous and organized

Ability to handle confidential data

Education

A level or Diploma

Job description

Job Scope:

• Customer facing tasks such as answering taxpayers' general individual income tax enquiry email. You may be required to initiate a call to taxpayer when attending to such enquiries.
• Promote and nudge taxpayers in the usage of e-services and chatbot.
• Any other administrative work that may be assigned to you from time to time.
• Encourage the fulfilment of taxpayer's tax obligations through promoting digital services, attend to written individual income tax enquiry and day-to-day administrative work that may be assigned.

Location: Newton Road / Novena
Duration: at least 3 Months, subjected to possible extension
Working Hours: Mondays to Fridays (8.30am to 5.30pm)
Salary: $13.60/H

Requirements:

• Qualification: minimally A level or Diploma
• Candidates will be provided with general tax training in individual income tax.
• Candidates aspiring to work in the tax industry or had prior work experiences in tax are welcome to apply.
• Candidates with prior customer service background preferred.
• Good written communication skills.
• Meticulous and organised in handling confidential data.
• Self-motivated individual and able to handle at least 20 cases per day.

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG