Survey Operations Supervisor: Data Quality & Team Coach

PERSOL; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

PERSOL in Singapore is recruiting a Supervisor for a Labour Force Survey team. You will lead Verification Officers, monitor daily targets, handle escalations, and coach the team to ensure accurate data verification using the IMAS system.

The role requires a Diploma or equivalent and strong leadership with KPI management, team coaching, and precise data handling in a fast-paced environment.

Qualifications

• Diploma or equivalent required.
• Supervisory or team-lead experience with KPI, targets and timelines.
• Strong leadership, organisational and complaint-handling skills.
• Experience in coaching or training team members.
• Meticulous with data accuracy and attention to detail.
• Proficient in Microsoft Office; Excel Pivot Tables and VLOOKUP a plus.

Responsibilities

• Lead and supervise a team of Verification Officers to meet daily targets and project deadlines.
• Monitor team performance and set daily targets and goals.
• Handle escalated complaints and cases where respondents refuse information.
• Make outbound calls to verify information when required.
• Follow up with respondents with incomplete information.
• Check data in the IMAS system to ensure accuracy and quality.
• Track daily completed cases and prepare progress reports and statistics.
• Present team updates and findings to management.
• Coach and train team members for smooth operations.

Skills

Leadership

KPI management

Team supervision

Coaching

Data accuracy

Attention to detail

Communication

Education

Diploma or equivalent

Tools

Microsoft Excel

Job description

PERSOL in Singapore is recruiting a Supervisor for a Labour Force Survey team. You will lead Verification Officers, monitor daily targets, handle escalations, and coach the team to ensure accurate data verification using the IMAS system.

The role requires a Diploma or equivalent and strong leadership with KPI management, team coaching, and precise data handling in a fast-paced environment.