Survey Team Lead – Data Quality & KPI Coach

PERSOL; Singapore; In loco; SGD 23.000 - 39.000; Tempo pieno

Descrizione del lavoro

PERSOL partners with a government organisation in Singapore to hire a Supervisor for the Labour Force Survey team. You will lead a team of Verification Officers, track daily targets and deadlines, handle escalated cases and verify survey data for accuracy.

You will also coach the team and update management on team performance. Requirements include a Diploma or equivalent and relevant supervisory experience with KPI/daily target management.

Competenze

• Minimum Diploma or equivalent.
• Relevant supervisory or team leadership experience with experience in managing KPIs, daily targets and project timelines.

Mansioni

• Lead and supervise a team of Verification Officers to ensure daily targets and project deadlines are met.
• Monitor team performance and set daily targets and goals.
• Handle escalated complaints and cases where respondents refuse to provide information.
• Make outbound calls to respondents to verify information when required.
• Follow up with respondents who have incomplete information.
• Check and verify collected data using the internal system (IMAS) to ensure accuracy and quality.
• Track daily completed cases and prepare progress reports and statistics.
• Present team performance updates and findings to management.
• Coach and train team members to ensure smooth and effective operations.

Conoscenze

Leadership

Team supervision

KPI management

Coaching

Complaint handling

Data accuracy

Target setting

Organisational skills

Adaptability

Formazione

Diploma or equivalent

Strumenti

Microsoft Excel

Descrizione del lavoro

PERSOL partners with a government organisation in Singapore to hire a Supervisor for the Labour Force Survey team. You will lead a team of Verification Officers, track daily targets and deadlines, handle escalated cases and verify survey data for accuracy.

You will also coach the team and update management on team performance. Requirements include a Diploma or equivalent and relevant supervisory experience with KPI/daily target management.