Survey Supervisor (Data Verification) @ Novena ~

PERSOL; Singapore; In loco; SGD 23.000 - 39.000; Tempo pieno

Descrizione del lavoro

PERSOL partners with a government organisation in Singapore to hire a Supervisor for the Labour Force Survey team. You will lead a team of Verification Officers, track daily targets and deadlines, handle escalated cases and verify survey data for accuracy.

You will also coach the team and update management on team performance. Requirements include a Diploma or equivalent and relevant supervisory experience with KPI/daily target management.

Competenze

• Minimum Diploma or equivalent.
• Relevant supervisory or team leadership experience with experience in managing KPIs, daily targets and project timelines.

Mansioni

• Lead and supervise a team of Verification Officers to ensure daily targets and project deadlines are met.
• Monitor team performance and set daily targets and goals.
• Handle escalated complaints and cases where respondents refuse to provide information.
• Make outbound calls to respondents to verify information when required.
• Follow up with respondents who have incomplete information.
• Check and verify collected data using the internal system (IMAS) to ensure accuracy and quality.
• Track daily completed cases and prepare progress reports and statistics.
• Present team performance updates and findings to management.
• Coach and train team members to ensure smooth and effective operations.

Conoscenze

Leadership

Team supervision

KPI management

Coaching

Complaint handling

Data accuracy

Target setting

Organisational skills

Adaptability

Formazione

Diploma or equivalent

Strumenti

Microsoft Excel

Descrizione del lavoro

Location: Novena
Working Hours: Monday to Friday, 8:30AM – 6:00PM
Salary: up to $3,500/month
Contract Duration: Immediate to 30 September 2027 - subject to extension

Job Summary

We are partnering with our client, a government organisation to hire a Supervisor for their Labour Force Survey team. You will lead a team of Verification Officers, track daily targets and deadlines, handle escalated cases and verify survey data for accuracy. You will also coach the team and update management on team performance.

Job Responsibilities

• Lead and supervise a team of Verification Officers to ensure daily targets and project deadlines are met.

• Monitor team performance and set daily targets and goals.

• Handle escalated complaints and cases where respondents refuse to provide information.

• Make outbound calls to respondents to verify information when required.

• Follow up with respondents who have incomplete information.

• Check and verify collected data using the internal system (IMAS) to ensure accuracy and quality.

• Track daily completed cases and prepare progress reports and statistics.

• Present team performance updates and findings to management.

• Coach and train team members to ensure smooth and effective operations.

Requirements

• Minimum Diploma or equivalent.

• Relevant supervisory or team leadership experience with experience in managing KPIs, daily targets and project timelines.

• Strong leadership, organisational and complaint-handling skills.

• Experience in coaching or training team members.

• Meticulous with strong attention to detail and data accuracy.

• Proficient in Microsoft Office, especially Excel. Knowledge of Pivot Tables and VLOOKUP is an advantage.

• Able to work in a fast-paced environment and handle unexpected situations.

• Must be able to commit until the end of the contract.

• Only Singaporeans may apply.

Note: Selected candidates must attend and pass the required training and assessments.

We regret to inform that only shortlisted candidates will be notified.