Survey Supervisor (Data Verification) @ Novena ~ UP3500

PERSOL; Singapore; Vor Ort; SGD 36.000 - 43.000; Vollzeit

Zusammenfassung

PERSOL in Singapore is recruiting a Supervisor for a Labour Force Survey team. You will lead Verification Officers, monitor daily targets, handle escalations, and coach the team to ensure accurate data verification using the IMAS system.

The role requires a Diploma or equivalent and strong leadership with KPI management, team coaching, and precise data handling in a fast-paced environment.

Qualifikationen

• Diploma or equivalent required.
• Supervisory or team-lead experience with KPI, targets and timelines.
• Strong leadership, organisational and complaint-handling skills.
• Experience in coaching or training team members.
• Meticulous with data accuracy and attention to detail.
• Proficient in Microsoft Office; Excel Pivot Tables and VLOOKUP a plus.

Aufgaben

• Lead and supervise a team of Verification Officers to meet daily targets and project deadlines.
• Monitor team performance and set daily targets and goals.
• Handle escalated complaints and cases where respondents refuse information.
• Make outbound calls to verify information when required.
• Follow up with respondents with incomplete information.
• Check data in the IMAS system to ensure accuracy and quality.
• Track daily completed cases and prepare progress reports and statistics.
• Present team updates and findings to management.
• Coach and train team members for smooth operations.

Kenntnisse

Leadership

KPI management

Team supervision

Coaching

Data accuracy

Attention to detail

Communication

Ausbildung

Diploma or equivalent

Tools

Microsoft Excel

Jobbeschreibung

Location: Novena
Working Hours: Monday to Friday, 8:30AM - 6:00PM
Salary: up to $3,500/month
Contract Duration: Immediate to 30 September 2027

Job Summary

We are partnering with our client, a government organisation to hire a Supervisor for their Labour Force Survey team. You will lead a team of Verification Officers, track daily targets and deadlines, handle escalated cases and verify survey data for accuracy. You will also coach the team and update management on team performance.

Job Responsibilities

• Lead and supervise a team of Verification Officers to ensure daily targets and project deadlines are met.
• Monitor team performance and set daily targets and goals.
• Handle escalated complaints and cases where respondents refuse to provide information.
• Make outbound calls to respondents to verify information when required.
• Follow up with respondents who have incomplete information.
• Check and verify collected data using the internal system (IMAS) to ensure accuracy and quality.
• Track daily completed cases and prepare progress reports and statistics.
• Present team performance updates and findings to management.
• Coach and train team members to ensure smooth and effective operations.

Requirements

• Minimum Diploma or equivalent.
• Relevant supervisory or team leadership experience with experience in managing KPIs, daily targets and project timelines.
• Strong leadership, organisational and complaint-handling skills.
• Experience in coaching or training team members.
• Meticulous with strong attention to detail and data accuracy.
• Proficient in Microsoft Office, especially Excel. Knowledge of Pivot Tables and VLOOKUP is an advantage.
• Able to work in a fast-paced environment and handle unexpected situations.
• Must be able to commit until the end of the contract.
• Only Singaporeans may apply.

Note: Selected candidates must attend and pass the required training and assessments.

We regret to inform that only shortlisted candidates will be notified.