Survey Operations Lead — Interviews & Field Coaching

PERSOL; Singapore; In loco; SGD 33.000 - 50.000; Tempo pieno

Descrizione del lavoro

PERSOL Singapore seeks an Survey Operations Supervisor to lead a team in delivering field surveys from Novena. You will drive service levels, coach officers, and ensure KPI attainment while managing escalations and conducting field visits.

Five-day work week, up to 44 hours weekly, training and assessments required. Start dates targeted for December 2026 or January 2027 on an 8-month contract.

Competenze

• Minimum Diploma or equivalent.
• Experience in survey operations, sales, or customer service.
• 2-3 years’ supervisory experience.
• Candidates without formal qualifications may be considered with relevant experience.
• Call center, direct sales, and customer facing experience advantageous.
• Proficient in Microsoft Excel, PowerPoint, Word and internet usage.
• Strong communication with internal and external stakeholders.
• Training and assessment will be required.

Mansioni

• Lead a team of Survey Officers to meet service levels within timelines.
• Drive daily KPIs for assigned surveys.
• Handle escalations/complaints via service recovery calls.
• Conduct field visits with junior team members for survey collection.
• Perform call audits to ensure script compliance and service quality.
• Coach team to improve standards and quality.
• Set goals and conduct year-end appraisals.

Conoscenze

Survey operations

Sales

Customer service

Supervisory experience

Call center

Direct sales

Stakeholder communication

MS Excel

PowerPoint

Word

Formazione

Diploma

Strumenti

Microsoft Excel

PowerPoint

Word

Internet usage

Descrizione del lavoro

PERSOL Singapore seeks an Survey Operations Supervisor to lead a team in delivering field surveys from Novena. You will drive service levels, coach officers, and ensure KPI attainment while managing escalations and conducting field visits.

Five-day work week, up to 44 hours weekly, training and assessments required. Start dates targeted for December 2026 or January 2027 on an 8-month contract.