Support Analyst

FULLERTON HEALTHCARE GROUP PTE. LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare solutions provider in Singapore seeks a skilled professional to manage technical support and a ticketed query system. The ideal candidate should be proficient in SQL and possess strong communication skills. Responsibilities include providing technical support, maintaining documentation, and working collaboratively in a fast-paced environment. Open to fresh graduates, this role offers the chance to develop in a dynamic team.

Qualifications

• Proficient in SQL language.
• Comfortable to work in a fast and agile environment.
• Strong ability to manage multiple processes.

Responsibilities

• Manage ticketed query system and ensure timely responses.
• Provide technical support to teams and clients.
• Maintain and update technical documents.

Skills

SQL

J2EE knowledge

Verbal communication

Written communication

Customer service

Education

Diploma/Bachelor's in Computer Science or equivalent

Job description

Job Responsibilities

• Managing ticketed query system, consistent response of queries and resolutions of the incidents.
• Ensure the daily jobs are executed in timely manner.
• Possessing specialist knowledge of in-house applications and software
• Providing technical support to teams within the organisation, and to external clients when required.
• Involve in various stages of SDLC.
• Responding in a timely manner to service issues and requests
• Maintaining and updating technical documents and procedures
• Prepares technical and user documentation
• Identifying and resolving technical/data issues (when applicable) or escalating to development team for bug fix/improvement change

Requirements

• Proficient in SQL language.
• Advantageous to have background knowledge of J2EE (batch and Web application).
• Comfortable to work in fast and agile environment.
• Ability to contextualize ideas to others.
• Exceptional verbal and written communication skills.
• Able to work independently or collaborate with inter-department.
• Customer service and relationship management experiences (Listening ability and patience).
• Meticulous and able to commit with agreed timelines.

Additional Skills & Competencies

• Minimum diploma/bachelor’s degree in computer science or equivalent (candidates without educational qualifications but with relevant experience will be considered).
• Open to fresh graduates, candidates with prior experience will be advantageous.
• Strong ability to plan and manage numerous processes and activities simultaneously.
• Able to take initiative, resilient, and resourceful.
• Experienced in problem solving, and able to follow a methodical review process to achieve resolution.