Support Analyst

Carta; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A market-leading tech firm in Singapore is seeking an entry-level Support Analyst to provide front-line customer support. The ideal candidate will engage with clients via phone and email, resolve inquiries, and document interactions to improve processes. Fluency in English and experience in a client-facing role are key. Join us to help shape our business and gain valuable experience in a fast-paced environment.

Qualifications

• Experience in a customer service or support role is preferred.
• Ability to manage high volumes of customer inquiries.
• Willingness to learn quickly and adapt to change.

Responsibilities

• Provide timely and accurate front-line support for all customers.
• Proactively follow-up with clients and maintain engagement.
• Engage with clients in real-time via email, phone, or Zoom.

Skills

Fluent in English

Strong written and verbal communication skills

Client facing experience

Customer Obsessed

Problem Solver

Ownership

Poised

Adaptable

Job description

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About the Company

Carta connects founders, investors, and limited partners through purpose-built software for venture capital, private equity, and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform lays the groundwork so you can build, invest, and scale with confidence.

Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.

Working with the Team

Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.

Role Overview

As a Support Analyst, you will support our product lines including Cap Table Management and Carta Total Compensation. One of the first few hires on the APAC Customer Support team, you will have a unique opportunity to make a significant impact on our business in the region. Serving as our customers’ primary point of contact, support analysts will address inbound requests and inquiries over phone, chat, and email.

A successful candidate will be comfortable and confident in written and verbal communication with whichever of Carta’s stakeholders they end up working with. This could include C-level executives, customers’ employees, law firms, or investors/board members. Support Analysts need to learn quickly and solve problems effectively.

Responsibilities

• Provide timely and accurate front-line support for all customers
• Proactively follow-up with your clients and stay actively engaged from the day a case is opened
• Engage with clients real-time via email and phone or Zoom
• Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement
• Become an expert in our security and escalation practices
• Train your clients based on the understanding you have acquired while working with them
• Maintain an in-depth understanding of the software platform as well as all of Carta’s business units – Private Markets and Valuations
• Assist with product development by testing new features and bug fixes as well as surfacing customer feedback
• Contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship, collaboration, and thorough documentation

Qualifications

• Fluent in English with strong written and verbal communication skills
• Experience working in a client facing role, preferably a call-center or similar style work environment
• Customer Obsessed – Care deeply and passionately about the customer experience, and is able to maintain customer satisfaction scores even when case volume is high
• Problem Solver – Driven to help and solve problems both for your clients and your team
• Ownership – Take ownership of problems and enjoy making contributions to process improvements
• Poised – Exhibit diplomacy, tact, and poise when communicating with clients or customers
• Adaptable – Able to thrive in ambiguous environments and be nimble to changes

Even if you don’t have all of the qualifications we’ve listed, please apply if you believe you could be impactful in this role!

Disclosures

• We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
• Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
• For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
• Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to [e-mail].

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Technology, Information and Internet, Financial Services