Student Support Officer

Alpha Skates Pte. Ltd.; Singapore; On-site; SGD 8,900 - 18,000; Part time

Job summary

Alpha Skates Pte. Ltd. is seeking a Student Support Officer to ensure a smooth experience for academy students. The role handles administrative tasks, parent and student communication, and logistical support for coaches.

You will manage enrollments, payments, and onboarding, while maintaining records and coordinating schedules. The position is part-time and renewable every 3 months, with opportunities to assist in events and marketing efforts.

Qualifications

• Diploma in business administration or equivalent.
• At least 1 year in customer or student support.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office.

Responsibilities

• Manage registrations, payments, and documentation for new students; convey orientation details to parents.
• Serve as the primary point of contact for students and parents (e.g., via WhatsApp); address inquiries on schedules, fees, programs, and policies.
• Maintain student records (attendance, progress, feedback); schedule training and assist with rescheduling; help coaches with equipment and logistics.
• Handle student/parent concerns and escalate issues when needed; work with management to improve satisfaction.
• Organize student engagement activities (tournaments, workshops) and assist in marketing efforts (social media, newsletters, testimonials).

Skills

Communication

Interpersonal skills

Microsoft Office

Education

Diploma in Business Administration

Tools

Microsoft Office

Job description

Job Description

The Student Support Officer will be responsible for ensuring a smooth and positive experience for students enrolled in the academy. This role involves administrative support, communication with students and parents, and assisting coaches with logistics.

Key Responsibilities:

1. Student Enrollment & Onboarding:
   Manage registrations, payments, and documentation for new students.
   Convey orientation details and provide academy guidelines to parents.
2. Communication & Support:
   Serve as the primary point of contact for students and parents (via WhatsApp)
   Address inquiries regarding schedules, fees, training programs, and policies.
3. Administrative Coordination:
   Maintain student records (attendance, progress, feedback).
   Schedule training sessions and assist with rescheduling of sessions when required.
   Assist coaches with equipment, venue bookings, and logistics.
4. Problem Resolution:
   Handle student/parent concerns and escalates issues when necessary.
   Work with the management team to improve student satisfaction.
5. Promotion & Engagement:
   Help organize student engagement activities (e.g., tournaments, workshops).
   Assist in marketing efforts (social media, newsletters, testimonials).

Requirement

1. Minimum of diploma in business administrative course
2. Minimum of 1 year in customer support or student support
3. Strong communication (written & verbal) and interpersonal skills
4. Proficient in Microsoft Office

Suitable for retirees looking for part time work. This job is on contractual basis, renewable every 3 months.