Academy Adminstration

Singapore Indian Fine Arts Society, The; Singapore; On-site; SGD 45,000 - 73,000; Full time

Job summary

Singapore Indian Fine Arts Society, The seeks a dedicated Customer Service Manager for the SIFAS Academy to oversee front-office operations, handle enquiries, and ensure a positive experience for students, staff and parents.

You will manage student forms, tutor coordination, attendance tracking, and reporting while coordinating with Finance for payments and refunds. Experience in school administration and MS Office is preferred.

Qualifications

• Proactive, analytical, consistent, decision-making and management skills
• Prior Experience in Customer Service Management
• Ability to organise and complete activities within limited time
• Excellent written and verbal communication
• Quick turnaround on calls, mails, enquiries, forms, reports and updates
• Ability to look at past events and plan for smooth operations
• Proficiency in MS Office package
• Experience of working in a school is an advantage

Responsibilities

• Customer Service Management: act as first point of contact at the academy office counter
• Student Management: process student forms and requests including breaks, withdrawals, changes and updates
• Enquiry Management: monitor and clear the daily admin mailbox and document enquiries in Ecole
• Tutor Management: monitor attendance, experiential learning and curriculum reviews
• Daily Reporting: prepare and submit end-of-day reports and updates
• Report Preparation: compile weekly and monthly headcounts and tutor metrics
• Programme Management: coordinate open houses, parent-tutor meetings, examinations and academy events
• Data Integrity: maintain accuracy of student/membership data on Ecole
• Finance Coordination: liaise with Finance on payments, refunds and fee matters
• Documentation: draft and record minutes of meetings
• Communication: make announcements regarding student processes, surveys and feedback
• Project Support: Undertake special initiatives as directed by senior management

Job description

Job Description

• Customer Service Management: Serve as the first point of contact at the SIFAS Academy office counter. Handle calls, enquiry emails, and manage end-to-end customer service to ensure a positive experience for all stakeholders.
• Student Management: Process student-related forms and requests, including breaks, withdrawals, class/tutor changes, additional disciplines, and periodic updates of email IDs, with a focus on delivering a seamless experience.
• Enquiry Management: Monitor and clear the daily admin mailbox, document enquiries in Ecole, and ensure timely responses.
• Tutor Management: Monitor attendance of students, experiential learning initiatives and curriculum & syllabus reviews.
• Daily Reporting: Prepare and submit end-of-day reports, including forms clearance and other relevant updates.
• Report Preparation: Compile weekly and monthly reports on student/member headcounts, tutor metrics, enquiry management, and other ad-hoc reports as required.
• Programme Management: Open house, parent-tutor meeting, examinations, AGM, academy day, student nites and any other Academy events & programmes.
• Data Integrity: Maintain and validate the accuracy of student/membership data on Ecole at all times.
• Finance Coordination: Liaise with the Finance team regarding payments, refunds, and other fee-related matters.
• Documentation: Draft and record minutes of meetings as required.
• Communication: Make general announcements related to student processes, surveys, and feedback initiatives.
• Project Support: Undertake special initiatives and projects as directed by senior management.

Job Specification :-

• Proactive, Analytical, consistent, decision-making and management skills
• Prior Experience in Customer Service Management
• Ability to organise and complete all the activities within a limited time duration
• Excellent written and verbal communication
• Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates
• Ability to look at the past events and plan accordingly to ensure smooth operations
• Proficiency in MS office package
• Experience of working in a school will be added advantage