Student Services Assistant

Kaplan Singapore; Singapore; On-site; SGD 24,000 - 40,000; Full time

Job summary

Kaplan Singapore is seeking a Student Services Coordinator to guide and support students through their academic journey, addressing inquiries and communicating programme details and academic requirements.

You will coordinate academic interventions, monitor attendance and processes for leaves, and manage transcripts and certificates, ensuring regulatory compliance and smooth student administration.

Qualifications

• Minimum Diploma in any discipline.
• Preferably 1 year of work experience in customer services within the education sector.

Responsibilities

• Student Engagement: Draft programme updates, send notifications via K360 app, respond to email enquiries, phone calls, walk in enquiries, class visits, prepare and issue Letter of Verification.
• Attendance Monitoring, Intervention, and Leave Application: Monitor student attendance and intervene when necessary. Process leave applications and ensure students follow the appropriate procedures for absences.
• Re-module, Course Transfer, Withdrawal, Deferment, Resumption, Extension: Assist students with re-modulates, course transfers, withdrawal and deferment applications, resumption processes, and extensions and manage inactive students.
• Student Conduct (Non-academic and Academic): Monitor and address issues related to both academic and non-academic student conduct, ensuring compliance with institutional standards and providing guidance when needed.
• Academic Intervention Coordination: Coordinate academic interventions for students requiring additional support, collaborating with the academic department.
• Student’s Pass Monitoring: Manage Student’s Pass cancellation and renewal for students.
• Assessment Appeal: Handle appeals related to assessments, ensuring fair and transparent processes.
• Transcript and Certificate Management: Manage the process of issuing transcripts and certificates to students, ensuring accurate and timely delivery.
• Others: Undertake specific projects as required by the Line Manager.

Skills

Customer service

Education sector experience

Education

Diploma in any discipline

Job description

This role plays a crucial role in supporting and guiding students throughout their academic journey. Key responsibilities include addressing student inquiries, and ensuring clear communication of programme details and academic requirements. Additionally, the role provides support for both academic and non-academic interventions, monitoring student satisfaction through surveys, and ensuring adherence to regulatory compliance standards.

Key Responsibilities:

• Student Engagement: Draft programme updates, send notifications via K360 app, respond to email enquiries, phone calls, walk in enquiries, class visits, prepare and issue Letter of Verification.
• Attendance Monitoring, Intervention, and Leave Application: Monitor student attendance and intervene when necessary. Process leave applications and ensure students follow the appropriate procedures for absences.
• Re-module, Course Transfer, Withdrawal, Deferment, Resumption, Extension: Assist students with re-modules, course transfers, withdrawal requests, deferment applications, resumption processes, and extensions and manage inactive students.
• Student Conduct (Non-academic and Academic): Monitor and address issues related to both academic and non-academic student conduct, ensuring compliance with institutional standards and providing guidance when needed.
• Academic Intervention Coordination: Coordinate academic interventions for students requiring additional support, collaborating with the academic department to ensure effective solutions.
• Student’s Pass Monitoring: Manage Student’s Pass cancellation and renewal for students.
• Assessment Appeal: Handle appeals related to assessments, ensuring fair and transparent processes.
• Transcript and Certificate Management: Manage the process of issuing transcripts and certificates to students, ensuring accurate and timely delivery.
• Others: Undertake specific projects as required by the Line Manager.

Qualifications:

Academic & Professional Qualification:

• Minimum Diploma in any discipline

Work Experience:

• Preferably 1 year of work experience in customer services within the education sector

Other Information:

• Working Hours: Monday to Friday, 9am to 6pm