Customer Service Officer

AEGIS ORGANIZATION; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

AEGIS ORGANIZATION is seeking a proactive Customer Service Officer to support daily client engagement and administrative operations. This role focuses on delivering a positive customer experience across touchpoints and ensuring efficient communication with clients and stakeholders.

You will handle inquiries, scheduling, and documentation while collaborating with internal teams to maintain high service standards in a fast-paced environment.

Qualifications

• Diploma, A‑Levels or equivalent qualification.
• Prior customer service or admin experience is advantageous.
• Strong communication and interpersonal skills essential.

Responsibilities

• Respond to customer enquiries via phone, email, and messaging.
• Provide information on services, processes, and appointments.
• Handle feedback and follow-ups professionally.
• Build and maintain relationships with clients and stakeholders.
• Manage scheduling, coordination, and documentation.
• Support day-to-day operational tasks.

Skills

Communication skills

Interpersonal skills

Problem solving

Multitasking

Team collaboration

Education

Diploma, A-Level, or equivalent

Tools

Microsoft Office

Digital communication tools

Job description

About the Role

We are looking for a proactive and customer-oriented Customer Service Officer to support daily client engagement and administrative operations. This role is ideal for someone who enjoys interacting with people, solving problems efficiently, and delivering a positive customer experience.

The Customer Service Officer will serve as a key point of contact for clients and stakeholders, ensuring smooth communication, timely support, and professional service standards across all touchpoints.

Key Responsibilities

Customer Support & Client Engagement

• Respond promptly and professionally to customer enquiries via phone, email, and messaging platforms
• Provide accurate information regarding services, processes, and appointments
• Handle customer feedback, concerns, and follow-ups in a professional manner
• Build and maintain positive relationships with clients and stakeholders

Administrative & Operational Support

• Manage scheduling, appointment coordination, and documentation
• Maintain accurate customer records and databases
• Assist with preparation of reports, forms, and administrative materials
• Support day-to-day operational and coordination tasks

Service Excellence

• Ensure a high standard of customer experience and professionalism
• Identify customer needs and provide suitable solutions or recommendations
• Escalate complex issues to the relevant departments when necessary
• Contribute ideas to improve service processes and workflow efficiency

Team Collaboration

• Work closely with internal teams to ensure seamless client support
• Support events, outreach activities, or client engagement initiatives when required
• Participate in team meetings and training sessions

Requirements

• Diploma, A-Level, or equivalent qualification
• Prior experience in customer service, administration, or client-facing roles is an advantage
• Strong communication and interpersonal skills
• Positive attitude with strong problem-solving abilities
• Organised, detail-oriented, and able to multitask effectively
• Proficient in Microsoft Office and digital communication tools
• Able to work independently and collaboratively in a fast-paced environment

What We Offer

• Structured training and mentorship
• Supportive and collaborative work environment
• Opportunities for career progression and skill development
• Exposure to customer relations and business operations
• Dynamic and people-focused workplace culture