Executive, Student Services (Contract till Jun 2027)

InternSG; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

InternSG is seeking an Executive, Student Services on a contract until June 2027. You will support students throughout their academic journey, handle inquiries, and clearly communicate programme details and requirements.

You will also assist with academic and non-academic interventions, monitoring satisfaction and ensuring regulatory compliance. Based onsite at Wilkie Edge, you will manage attendance, transfers and withdrawals, transcript requests, student passes, appeals, and other

Qualifications

• Diploma required.
• Preferably 1 year of customer service experience in education.

Responsibilities

• Student Engagement: draft updates, respond to inquiries via email/phone/onsite, issue Letters of Verification.
• Attendance Monitoring and Interventions: monitor attendance, process leave applications, guide students on procedures.
• Re-modules, transfers, withdrawals, deferments, resumptions, extensions for students. Manage inactive students.
• Student Conduct: monitor and advise on both academic and non-academic conduct.
• Academic Intervention Coordination: work with academic dept. to support students.
• Student Pass Monitoring: manage cancellation and renewal of Student's Pass.
• Assessment Appeals: handle appeals with fair processes.
• Transcript and Certificate Management: ensure timely delivery of documents.
• Undertake line-manager projects as required.

Skills

Student engagement

Communication

Organization

Customer service

Education

Diploma

Job description

THE ROLE: Executive, Student Services (Contract till June 2027)

This role plays a crucial role in supporting and guiding students throughout their academic journey. Key responsibilities include addressing student inquiries, and ensuring clear communication of programme details and academic requirements. Additionally, the role provides support for both academic and non-academic interventions, monitoring student satisfaction through surveys, and ensuring adherence to regulatory compliance standards.

Key Responsibilities:

• Student Engagement: Draft programme updates, send notifications via K360 app, respond to email enquiries, phone calls, walk in enquiries, class visits, prepare and issue Letter of Verification.
• Attendance Monitoring, Intervention, and Leave Application: Monitor student attendance and intervene when necessary. Process leave applications and ensure students follow the appropriate procedures for absences.
• Re-module, Course Transfer, Withdrawal, Deferment, Resumption, Extension: Assist students with re-modules, course transfers, withdrawal requests, deferment applications, resumption processes, and extensions and manage inactive students.
• Student Conduct (Non-academic and Academic): Monitor and address issues related to both academic and non-academic student conduct, ensuring compliance with institutional standards and providing guidance when needed.
• Academic Intervention Coordination: Coordinate academic interventions for students requiring additional support, collaborating with the academic department to ensure effective solutions.
• Student's Pass Monitoring: Manage Student's Pass cancellation and renewal for students.
• Assessment Appeal: Handle appeals related to assessments, ensuring fair and transparent processes.
• Transcript and Certificate Management: Manage the process of issuing transcripts and certificates to students, ensuring accurate and timely delivery.
• Others: Undertake specific projects as required by the Line Manager.

Qualifications

Academic & Professional Qualification:

• Minimum Diploma in any discipline

Work Experience:

• Preferably 1 year of work experience in customer services within the education sector

Other Information

• Working Hours: Monday to Friday, 9am to 6pm
• Work Arrangements: Onsite
• Location: Wilkie Edge