Student Guidance Support Officer (Pioneer)

Seacare Manpower Services; Singapore; On-site; SGD 27,000 - 38,000; Full time

Job summary

Seacare Manpower Services is seeking a Student Guidance Support Officer to help maintain a safe, respectful and conducive learning environment for students. You will provide immediate support during incidents, conduct investigations, engage with students with special needs, and work closely with the Student Development Team.

The role involves home visits, safeguarding, and coordinating with external agencies, with a 14-month contract and a typical Monday-to-Friday schedule.

Qualifications

• Diploma or higher in Counselling, Psychology, Social Work, Youth Work, Education or a related field.
• Minimum 3 years' relevant experience working with children/youths, preferably in a school, social service or related environment.
• Experience in student behavioural management, conflict resolution or case management is an advantage.
• Patient, firm yet warm, fair and respectful in dealing with students.
• Strong interpersonal, communication and conflict-resolution skills.
• Able to remain calm and composed when handling challenging situations.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Provide immediate support during student behavioural and safety incidents and assist with de-escalation.
• Conduct fact-finding and investigations into student misconduct and bullying cases.
• Implement appropriate disciplinary and restorative interventions in accordance with school guidelines.
• Engage students with behavioural, social-emotional and learning needs.
• Conduct home visits and neighbourhood patrols where required.
• Supervise students placed on student development and intervention programmes.
• Engage parents/guardians and work closely with the school's Student Development Team.
• Liaise with external agencies where necessary.
• Maintain accurate case records and update student information in the school system.
• Support student development programmes and related administrative duties.

Job description

Looking for a Student Guidance Support Officer to support the school in maintaining a safe, respectful and conducive learning environment for students.

Key Responsibilities:

• Provide immediate support during student behavioural and safety incidents and assist with de-escalation.
• Conduct fact-finding and investigations into student misconduct and bullying cases.
• Implement appropriate disciplinary and restorative interventions in accordance with school guidelines.
• Engage students with behavioural, social-emotional and learning needs.
• Conduct home visits and neighbourhood patrols where required.
• Supervise students placed on student development and intervention programmes.
• Engage parents/guardians and work closely with the school's Student Development Team.
• Liaise with external agencies where necessary.
• Maintain accurate case records and update student information in the school system.
• Support student development programmes and related administrative duties.

Requirements:

• Diploma or higher, preferably in Counselling, Psychology, Social Work, Youth Work, Education or a related field.
• Minimum 3 years' relevant experience working with children/youths, preferably in a school, social service or related environment.
• Experience in student behavioural management, conflict resolution or case management will be an advantage.
• Patient, firm yet warm, fair and respectful in dealing with students.
• Strong interpersonal, communication and conflict-resolution skills.
• Able to remain calm and composed when handling challenging situations.
• Proficient in Microsoft Word, Excel and PowerPoint.

Working Arrangement:

Monday to Friday. May be required to support school programmes, activities or operational matters during selected school holiday periods.

Duration/Working hours:

14 months contract (Oct 2026 to Nov 2027)

Service not required during school holidays

Monday to Friday: 8:30am to 5:30pm, inclusive of 45min lunch break

Service is not required on Saturdays, Sundays and gazetted public holidays