Part-Time Student Support & Engagement Coordinator

Alpha Skates Pte. Ltd.; Singapore; On-site; SGD 8,900 - 18,000; Part time

Job summary

Alpha Skates Pte. Ltd. is seeking a Student Support Officer to ensure a smooth experience for academy students. The role handles administrative tasks, parent and student communication, and logistical support for coaches.

You will manage enrollments, payments, and onboarding, while maintaining records and coordinating schedules. The position is part-time and renewable every 3 months, with opportunities to assist in events and marketing efforts.

Qualifications

• Diploma in business administration or equivalent.
• At least 1 year in customer or student support.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office.

Responsibilities

• Manage registrations, payments, and documentation for new students; convey orientation details to parents.
• Serve as the primary point of contact for students and parents (e.g., via WhatsApp); address inquiries on schedules, fees, programs, and policies.
• Maintain student records (attendance, progress, feedback); schedule training and assist with rescheduling; help coaches with equipment and logistics.
• Handle student/parent concerns and escalate issues when needed; work with management to improve satisfaction.
• Organize student engagement activities (tournaments, workshops) and assist in marketing efforts (social media, newsletters, testimonials).

Skills

Communication

Interpersonal skills

Microsoft Office

Education

Diploma in Business Administration

Tools

Microsoft Office

Job description

Alpha Skates Pte. Ltd. is seeking a Student Support Officer to ensure a smooth experience for academy students. The role handles administrative tasks, parent and student communication, and logistical support for coaches.

You will manage enrollments, payments, and onboarding, while maintaining records and coordinating schedules. The position is part-time and renewable every 3 months, with opportunities to assist in events and marketing efforts.