Student Services Executive

SINGAPORE RAFFLES MUSIC COLLEGE PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading arts education institution in Singapore is seeking a Student Services Executive to support daily operations and student engagement. Responsibilities include managing student administration tasks such as Student’s Pass applications, front desk management, and student attendance monitoring. The ideal candidate should hold a Diploma in Business Administration, possess strong organizational skills, and be proficient in Microsoft Office. Join a dynamic work environment dedicated to inspiring the next generation of creative talent.

Benefits

Dynamic Work Environment

Career Growth

Impactful Work

Qualifications

• Minimum Diploma in Business Administration or related discipline.
• Good communication and interpersonal skills.
• Organized, detail-oriented, and able to multitask.
• Proficient in Microsoft Office tools.

Responsibilities

• Process and manage Student’s Pass applications and related follow-ups.
• Manage the front desk, including answering phone calls and handling enquiries.
• Record, monitor, and update student attendance regularly.
• Maintain and file students’ Personal Files accurately.
• Assist in coordinating student orientation sessions.
• Handle student feedback and ensure timely resolution.
• Encourage student participation in college activities.
• Support student welfare and engagement.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Proficiency in Microsoft Office

Education

Diploma in Business Administration or related discipline

Job description

Job Description

We are looking for a Student Services Executive to join our college administration team. The Student Services Executive is responsible for supporting the daily operations of student administration and engagement. This role ensures the smooth handling of student matters from admissions to participation in college activities, while maintaining a strong front desk presence to manage communication with students and visitors.

Key Responsibilities

1. Process and manage Student’s Pass (STP) applications and related follow-ups with ICA.
2. Manage the front desk, including answering phone calls, handling walk-in enquiries, and providing reception support.
3. Record, monitor, and update student attendance regularly.
4. Maintain and file students’ Personal Files (P-files) in an organised and accurate manner.
5. Assist in the coordination and execution of student orientation sessions.
6. Handle student feedback and ensure timely escalation or resolution where necessary.
7. Encourage and coordinate student participation in college activities such as masterclasses, external performances, and outings
8. Student mentorship and support - Act as a bridge between the College and students to support student welfare, engagement, and communication. Proactively reach out to students to understand their latest needs, concerns, and overall well-being.

Requirements

• Minimum Diploma in Business Administration or related discipline
• Good communication and interpersonal skills
• Organised, detail-oriented, and able to multitask
• Proficient in Microsoft Office tools

Join us at SRMC as we inspire the next generation of creative talent. We look forward to your application!

Why Join Us?

• Dynamic Work Environment: Thrive in a culture that is creative, fast-paced, and dedicated to excellence
• Career Growth: Enjoy opportunities for professional development and advancement in a leading arts education institutionImpactful Work: Play a key role in shaping the future of arts education and making a meaningful impact in the live of the students