Strategic IT Account Manager & Trusted Advisor

right search pte. ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Right Search Pte. Ltd. in Singapore is seeking an experienced Account Manager to build trusted advisor relationships with key accounts and executive sponsors. You will manage customer needs, ensure services stay within budget, and drive exceptional day-to-day service.

You'll collaborate with sales and delivery teams, generate client reports, forecast metrics, and uncover upsell and renewal opportunities. A strong IT sector network and excellent communication are essential.

Qualifications

• Minimum 4 years in account or sales management, IT sector experience preferred.
• Strong network in enterprise/government sectors.
• Proven ability to manage multiple stakeholders and budgets.
• Excellent communication and presentation skills.

Responsibilities

• Develop trusted advisor relationships with key accounts and executive sponsors.
• Ensure services stay within budget and meet customer needs.
• Keep current customers satisfied with day-to-day service.
• Collaborate with internal teams to enhance delivery and fulfilment.
• Generate progress reports for clients and management.
• Communicate monthly/quarterly progress to stakeholders.
• Forecast and track key account metrics.
• Identify upsell, cross-sell and renewal opportunities.
• Act as customer advocate to improve buying experience.
• Monitor customer usage of products and solutions.
• Onboard and integrate new customers and develop existing relationships.

Skills

Account management

Client relationship management

Stakeholder communication

Sales orientation

Education

Bachelor's or Diploma in Marketing / Business Administration / IT / Communications / Engineering or related field

Tools

CRM software

Job description

Right Search Pte. Ltd. in Singapore is seeking an experienced Account Manager to build trusted advisor relationships with key accounts and executive sponsors. You will manage customer needs, ensure services stay within budget, and drive exceptional day-to-day service.

You'll collaborate with sales and delivery teams, generate client reports, forecast metrics, and uncover upsell and renewal opportunities. A strong IT sector network and excellent communication are essential.