Strategic Key Account Manager – Growth & Retention

trust recruit pte. ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Trust Recruit Pte Ltd is recruiting an experienced Account Manager to cultivate strong relationships with key accounts and stakeholders in the Singapore IT sector. You will address inquiries, ensure services meet budgets, and act as a trusted advisor to executive sponsors.

You will manage multiple accounts, forecast metrics, and pursue upsell and renewal opportunities while collaborating with internal teams to enhance customer value and satisfaction.

Qualifications

• Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.
• Have minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred.
• Have strong network and cyber security in the enterprise and government sectors as well as in local IT market.
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level.
• Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Self-motivated and able to thrive in a results-driven environment.
• Possess bid management experience.

Responsibilities

• Handle inquiries and requests from customers and address their needs.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Stay on top of accounts, ensuring services meet budget and needs.
• Keep current customers satisfied and deliver exceptional service daily.
• Collaborate with internal teams to discuss progress and improve customer fulfilment.
• Generate progress reports for clients and management within the company.
• Communicate progress of initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Collect and analyse data to learn about customer behaviour.
• Identify upsell, cross-sell, and renewal opportunities and communicate with management.
• Act as a customer advocate to improve the buying experience.
• Monitor and analyse customer usage of our product and solution.
• Onboard and integrate new customers and grow existing relationships with Sales and management.

Skills

Account management

Relationship building

Stakeholder communication

Bid management

Sales quota achievement

Education

Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field

Job description

Trust Recruit Pte Ltd is recruiting an experienced Account Manager to cultivate strong relationships with key accounts and stakeholders in the Singapore IT sector. You will address inquiries, ensure services meet budgets, and act as a trusted advisor to executive sponsors.

You will manage multiple accounts, forecast metrics, and pursue upsell and renewal opportunities while collaborating with internal teams to enhance customer value and satisfaction.