Sr Dir, APAC Solutions GTM Lead

ServiceNow, Inc.; Singapore; On-site; SGD 120,000 - 140,000; Full time

Job summary

A leading cloud service provider is seeking a Horizontal Solutions APAC GTM Strategic Leader in Singapore to drive transformative growth across its portfolio. This role involves defining GTM strategies, establishing frameworks for executive engagement, and leading a skilled team. The ideal candidate will possess over 12 years of relevant experience, including significant leadership exposure, and have a strong background in SaaS technologies. Competitive compensation and opportunities for advancement are offered.

Benefits

Executive-level visibility

Competitive compensation

Growth opportunities

Collaborative environment

Qualifications

• 12+ years of experience in GTM strategy, program management, or customer success.
• Experience in SaaS or enterprise technology preferred.
• Ability to translate strategy into scalable, customer-centric programs.

Responsibilities

• Define APAC GTM strategy and program execution.
• Partner with marketing and customer success for value delivery.
• Establish operating models and governance frameworks.
• Lead and mentor a high-performing team of strategists.

Skills

Strategic acumen

Operational experience

CXO-level engagement

Analytical skills

Communication skills

Education

MBA or equivalent advanced degree

Tools

SaaS

Cloud technologies

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a visionary and execution-focused Horizontal Solutions APAC GTM Strategic Leader to drive transformative growth across our Horizontal Solutions portfolio. This senior executive will blend strategic acumen with deep operational and practitioner experience, serving as a strategic advisor to our most senior customers and internal stakeholders including the COO and President of APAC. The ideal candidate is a proven operator with a strong bias for action, a track record of CXO-level engagement, and the ability to translate strategy into scalable, customer‑centric programs and frameworks. The candidate will sit on the APAC president's leadership team.

Key Responsibilities

• Define and lead the APAC GTM strategy and program execution across Horizontal Solutions, aligning with corporate objectives and market dynamics
• Partner within the Horizontal Solutions GTM team, marketing, field enablement, partner organization, and customer success to ensure cohesive program execution and value delivery
• Develop strategic frameworks and programs that enable field teams to build executive-level relationships with strategic customers
• Champion customer‑centricity across the organization, ensuring feedback loops inform product and GTM decisions
• Design and orchestrate cross‑functional GTM programs and motions, including launch planning, enablement frameworks, and performance measurement systems
• Establish and optimize operating models, governance frameworks, and KPIs to ensure accountability and impact
• Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning
• Represent the company at industry events, panels, and executive forums
• Lead and mentor a high‑performing team of GTM strategists, program managers, and practitioners
• Foster a culture of innovation, collaboration, and continuous improvement
• 12+ years of experience in GTM strategy, program management, business operations, or customer success, with at least 5 years in a senior leadership role
• Proven track record of designing and executing strategic programs and operational frameworks in complex, matrixed environments
• Deep experience developing strategies for CXO-level engagement and influencing executive decision‑making processes
• Strong analytical, communication, and storytelling skills
• Experience in SaaS, cloud, or enterprise technology preferred
• MBA or equivalent advanced degree is a plus

What We Offer

• Executive-level visibility and strategic impact
• A dynamic, collaborative environment with top‑tier talent
• Competitive compensation and benefits
• Opportunities for growth and leadership across the organization

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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