SPORTS & RECREATION OFFICER / ASSISTANT

Singapore Island Country Club, The; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prominent country club in Singapore is looking for a dedicated customer service representative. You will be responsible for assisting members and guests with inquiries, managing recreational program registrations, and ensuring a safe working environment. The club offers employee benefits such as flexible work hours, annual leave, and discounts at facilities. This position involves active participation in the day-to-day operations of recreational services and supports social activities for members.

Benefits

AWS & Variable Bonus

Lunar New Year Hong Bao

Annual Leave and Family Care Leave

Flexible work hours

Employee Referral Fees

Birthday gifts vouchers

Responsibilities

• Provide quality customer service duties to Club members and guests.
• Attend to members’ and guests’ inquiries on the phone and face to face.
• Assist in supporting social events and activities for members.
• Maintain a clean and safe working environment.
• Answer incoming calls and attend to inquiries on recreational matters.

Skills

Customer service experience

Communication skills

Problem-solving ability

Job description

Provide quality customer service duties to Club members and guests. Attend to members’ and guests’ inquiries on the phone and face to face. Supply information regarding the Club and all the facilities to members and guests. Working across all areas in recreation including Sports, Swimming and Lifestyle. Providing excellent customer service.

Responsibilities

• Create and update existing recreational lessons for publication materials.
• Assist members in recreational program registrations and cancelations.
• Maintain a clean and safe working environment.
• Assist in supporting social events/activities for members.
• Answer incoming calls and attend to enquiries on recreational matters.
• Tabulate and generate monthly invoices and billings for all recreational.
• Issue towels, locker keys and manage the bookings of the recreational activities.
• Ensure the day‑to‑day operation run smoothly and is operated in an efficient manner in compliance with the Club’s Rules and Bye–Laws.
• Ensure that all facilities, and equipment are maintained and serviced to the best possible condition according to the planned schedules. According to specification prior to any tournaments or competitions.
• Any other duties that may be assigned from time to time.

Employee Benefits

• AWS & Variable Bonus
• Lunar New Year Hong Bao, usage of Club's sports & recreational facilities
• Annual Leave, Family Care Leave & Birthday Leave
• Flexible, Dental Benefits & Duty Meals
• Employee Referral Fees
• Employee Privilege Discount at F&B and retail outlets/Birthday gifts vouchers