SPA MANAGER

Heart.Spirit.Hands; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A spa management company in Singapore is looking for a Spa Manager to oversee daily operations, enhance customer satisfaction, and manage staff. The ideal candidate will have knowledge of various massage techniques and strong people skills. Responsibilities include staffing, budgeting, marketing efforts, and compliance with health regulations. This role requires the ability to work on public holidays and stand for extended periods.

Qualifications

• Able to work on public holidays.
• Capable of standing for long hours.
• Proficient knowledge in various massage techniques.
• Possess decent verbal and written communication skills.

Responsibilities

• Oversee daily spa operations and ensure compliance with health regulations.
• Manage hiring, training, and performance of spa staff.
• Ensure customer satisfaction and resolve issues promptly.
• Develop and manage the spa's budget and profitability plans.
• Create marketing strategies to attract and retain clients.
• Manage inventory and stock levels for spa supplies.

Skills

Foot reflexology

Massage

Body oil massage

Sports massage

Deep tissue massage

Decent communication skills

Excellent people skills

Job description

Job Description & Requirements

Roles & Responsibilities

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
• Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
• Regularly evaluate service quality and client satisfaction and make necessary adjustments
• Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
• Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
• Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

Requirements

• Able to work on public holiday
• Able to work and stand for long hoursProficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.