Spa Executive

The American Club of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious club in Singapore is looking for a Spa Executive to ensure high-quality service and member satisfaction at the Spa and Salon. This role requires strong interpersonal and communication skills, the ability to work independently, and proficiency in Microsoft Office. You will manage reservations, respond to member inquiries, and promote spa services effectively. Join a dedicated team to enhance the member experience in a welcoming environment.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced environment.
• Calm, meticulous, and empathetic personality.

Responsibilities

• Ensure a welcoming experience and member satisfaction at the Sen Spa.
• Deliver efficient front desk support.
• Manage reservations across multiple channels.
• Respond to Member inquiries and support service recovery.
• Promote spa services and retail products effectively.
• Provide retail sales support.
• Maintain accurate reports and documentation.

Skills

Interpersonal skills

Communication skills

Ability to work independently

Proficiency in Microsoft Office

Job description

What’s in it for you

The Spa Executive is responsible for delivering high-quality service and ensuring exceptional experience for Members at the Spa and Salon. They coordinates between different sections of the Spa to ensure smooth operations, efficient bookings, and personalized service that meets Member needs.

We are looking for someone who is

• Strong in interpersonal and communication skills
• Ability to work independently in a fast-paced environment
• Calm, meticulous and empathetic
• Proficient in Microsoft Office applications
• Able to work rotating shifts, including weekends and public holidays (no midnight shifts)

Key responsibilities include (but not limited to)

• Ensuring a welcoming experience and member satisfaction at the Sen Spa
• Deliver efficient front desk support
• Managing reservations across multiple channels (system, app, email, etc)
• Responding to Member inquiries and feedback and supporting service recovery
• Promoting spa services and retail products effectively and according to Members' needs
• Provide retail sales support
• Generate and maintain accurate reports, records, and relevant documentation to support operational requirements
• Working closely with the Director of Member Engagement, Spa Manager and the spa team