Spa Beautician & Guest Experience Expert

HERMES SPA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premier spa and wellness center in Singapore is looking for dedicated individuals to join their team. The role involves conducting detailed consultations to assess clients' beauty goals and providing personalized treatment recommendations. Candidates should excel in creating a welcoming atmosphere and ensuring customer satisfaction while maintaining high standards of hygiene and safety in spa operations. Strong interpersonal skills are essential for building rapport and handling inquiries effectively.

Qualifications

• Proven experience in beauty and spa services.
• Strong communication skills to interact with clients.
• Ability to handle customer inquiries and bookings.

Responsibilities

• Conduct detailed consultations to understand clients’ skin concerns and beauty goals.
• Provide expert advice and recommend suitable beauty and spa treatments tailored to individual needs.
• Deliver a full range of services listed in the treatment menu with professionalism and care.
• Create a warm, welcoming, and comfortable environment for all guests.
• Handle customer inquiries, requests, and appointment bookings promptly and courteously.
• Build strong rapport with clients to foster loyalty and ensure high levels of satisfaction.
• Ensure client comfort throughout treatments while managing expectations effectively.
• Uphold the highest standards of cleanliness, hygiene, and safety across all treatment rooms, spa areas, and equipment.
• Sterilize tools and dispose of consumables in line with industry and spa standards.
• Monitor and manage stock levels of products and consumables.

Job description

A premier spa and wellness center in Singapore is looking for dedicated individuals to join their team. The role involves conducting detailed consultations to assess clients' beauty goals and providing personalized treatment recommendations. Candidates should excel in creating a welcoming atmosphere and ensuring customer satisfaction while maintaining high standards of hygiene and safety in spa operations. Strong interpersonal skills are essential for building rapport and handling inquiries effectively.