Social Service Associate / Social Worker

Buddhist Compassion Relief Tzu-Chi Foundation (Singapore); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A humanitarian organization in Singapore seeks a compassionate individual for Case Management. Responsibilities include processing applications, supporting volunteer teams, and maintaining accurate records. Ideal candidates will have a Diploma in Social Sciences, strong organizational and communication skills, and proficiency in English and Chinese. This role offers an opportunity to work collaboratively with community agencies and assist clients in need.

Qualifications

• Diploma in Social Sciences, Psychology Studies, Counselling or related field preferred.
• Strong organizational and communication skills to interact effectively with diverse clients.
• Compassionate and empathetic approach.
• Able to work independently in a fast-paced environment.
• Good administrative skills with attention to detail.
• Proficient in MS Office applications.
• Fluent in English and Chinese.

Responsibilities

• Process new applications and conduct assessments with volunteer teams.
• Evaluate follow-up areas such as social support and referrals.
• Participate in monthly case conferences with volunteers.
• Support case work activities, including home visits.
• Engage with community agencies for collaboration.
• Assign cases to volunteers and provide necessary support.
• Maintain accurate records and update databases.
• Prepare requisitions for aid-related expenses.

Skills

Organizational skills

Communication skills

Compassionate approach

Team player

Administrative skills

Proficiency in English

Proficiency in Chinese

Education

Diploma in Social Sciences or related field

Tools

MS Office applications

Job description

Job Description

Case Management

• Process new applications and conduct assessment with volunteers team.
• Evaluate and identify areas for follow up (e.g., social support, referral to internal/external resources).
• Participate in monthly case conference with preparing cases to be discussed and sharing with volunteers.
• Support case work activities, including conducting home visits and organizing events.
• Demonstrate knowledge of available community resources and social supports.
• Engage and work collaboratively with various community agencies (e.g. Medical Social Worker, Family Service Centre, Social Service Office and other agencies).

Volunteer Management

• Assign cases to community volunteers and provide them with necessary support and supervision.
• Maintaining regular communication with volunteers.
• Ensuring volunteers adhere to organizational policies, procedures and legal requirements.
• Conduct volunteer training sessions and resources to equip volunteers with necessary skills and knowledge.

Documentation and administrative tasks

• Consolidate and maintain accurate records by filing relevant documents and updating case notes in the profile database promptly.
• Prepare purchase requisitions or funding requests for aid-related expenses, such as medical consumables, furniture purchase, financial assistance and emergency funds.

Job Requirements

• Possess a Diploma in Social Sciences (Social Work)/ Psychology Studies/ Counselling/ Community Care or Services/ Social Service/ Social Enterprise or its equivalent. Education or training in social work or a related field is preferred.
• Strong organizational and communication skills, with the ability to interact effectively with clients and volunteers from diverse backgrounds.
• Compassionate and empathetic approach to working with clients in need.
• A team player who is able to work independently in fast-paced working environment.
• Meticulous and good administrative skills
• Proficient in MS Office applications (e.g. Excel, Word, PowerPoint, Outlook, Teams)
• Proficient in English and Chinese, in order to be able to communicate with only English-speaking or only Chinese-speaking clients and volunteers.
• No experience required.