Skin & Scalp Advisor

GUARDIAN HEALTH & BEAUTY; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail company in Singapore is seeking a passionate Retail Store Associate to provide high-quality skin and scalp consultation services. This role involves customer engagement, personalized assessments, and maintaining diagnostic equipment. Candidates should have a minimum GCE ‘O’ Level/Diploma in Retail or Business Management and at least two years of retail experience. Strong customer service skills and a passion for skincare/haircare are essential. Competitive benefits include a yearly bonus and training opportunities.

Benefits

Yearly Bonus

Team Member Discount

Subsidised Medical and Dental Benefits

Training Opportunities

Career Advancement

Qualifications

• Minimum GCE ‘O’ Level / Diploma in Retail / Business Management.
• At least 2 years of retail experience, supervisory experience preferred.
• Strong customer service, communication, and multitasking skills.

Responsibilities

• Engage with customers, assist in skin/scalp analysis registration.
• Provide personalised consultation and recommend solutions.
• Maintain hygiene of diagnostic equipment.

Skills

Customer service

Communication

Multitasking

Skincare knowledge

Problem-solving

Education

GCE ‘O’ Level / Diploma in Retail / Business Management

Job description

Role Purpose

We are seeking a passionate and customer-oriented Retail Store Associate to deliver high-quality skin and scalp consultation services using cutting-edge diagnostic equipment. In addition to standard retail merchandising duties, the role involves performing personalized assessments, providing skincare advice, and promoting targeted product solutions. You will play a pivotal role in enhancing the customer experience and driving category growth in skincare and haircare.

The Role

• End-to-End Customer Engagement Actively engage and introduce customers to skin/scalp analysis services. Assist in the registration process and identify skin/scalp concerns. Perform skin/scalp analysis using diagnostic equipment, guiding customers through the process. Provide high-level personalised results consultation and recommend skincare/haircare solutions based on the report. Provide excellent customer service and respond to queries about service (using FAQs) and product category/use guidance.

• Equipment Hygiene & Maintenance Sanitize and maintain diagnostic equipment after each use. Store properly and ensure hardware is in working order.

• Merchandising & Store Operations Stocking, pricing, replenishment, product displays, and visual merchandising in-store.

About You

• Minimum GCE ‘O’ Level / Diploma in Retail / Business Management
• At least 2 years of retail experience, with prior supervisory experience preferred
• Strong customer service, communication, and multitasking skills
• Passion for skincare/haircare and willingness to learn diagnostic tools
• Able to work retail hours, including weekends and public holidays
• Good problem-solving abilities, attention to hygiene, and comfort in recommending products

Benefits

• Yearly Bonus
• Team Member Discount
• Subsidised Medical and Dental Benefits
• Training Opportunities
• Career Advancement